Tyne and Wear, Newcastle upon Tyne, Tyne & Wear, United Kingdom
Akkodis
Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead majorincidentmanagement efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives … working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in majorincidentmanagement, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT … service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a more »
Employment Type: Permanent
Salary: £30000 - £32000/annum + On call shift allowance
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Akkodis
Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead majorincidentmanagement efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives … working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in majorincidentmanagement, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT … service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a more »
Gateshead, Tyne and Wear, North East, United Kingdom
Reed Technology
to improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on MajorIncident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer … OLAs, SLTs in line with KPI's. Maintain high levels of customer service experience whilst liaising with other delivery teams Effectively manage communications for major incidents and escalate as required. Develop the skills and knowledge of the Service Desk Analysts Assist with employee training Experience and skills required: Experience … within a similar role Knowledge and experience implementing ITIL Service Management Best Practices Excellent communication, both verbal and written Excellent customer service skills Experience in MajorIncidentManagement Next Steps? If you would like to know anything more about this role or even just want to more »