Service Desk Analyst
- Hiring Organisation
- Ricoh
- Location
- Warrington, Cheshire, United Kingdom
- Employment Type
- Permanent
supplier resolver groups so that service level agreements can be met on a monthly basis Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets Classification and prioritisation of calls in-line with Incident and Service Request … Microsoft Office, Exchange, Lotus Notes, Citrix, Mobile Devices and Microsoft operation systems Excellent troubleshooting skills Desirable Experience of using a service management system such as ServiceNOW Awareness of ITIL framework ...