CRM Specialist (Student Systems)
- Location
- City of Edinburgh, Scotland, United Kingdom
matter expert for CRM capabilities, providing advice and guidance to stakeholders and project teams. Investigate, diagnose and resolve application issues, ensuring service quality and system reliability. Plan, coordinate and undertake testing of system changes, upgrades and new functionality. Maintain system documentation, configuration records and support procedures. Evaluate … University. Develop and maintain user guidance, training materials and knowledge resources. Support user acceptance testing, business readiness and change adoption activities associated with system enhancements. Promote effective use of CRM capabilities and consistent adoption of agreed processes and data standards. Build effective working relationships with stakeholders, suppliers and delivery ...