1 Management Information System Jobs in South Lanarkshire

globally as needed. Main Responsibilities: Handle Level 1st, 2nd, and some 3rd support calls, reaching out to external resources when necessary Utilise IT Workflow System for efficient management of work items raised by business users. Respond to incidents within agreed SLAs, ensuring proper prioritization and categorization Document … based telephony platform and O365 applications Ensure compliance with licensing requirements Monitor and manage email items caught in the filter. Maintain Active Directory information Collaborate with the ICT team and provide cover when needed. Support local and global ICT teams, aligning applications with group strategy Provide remote and … Build effective relationships with stakeholders Identify opportunities for process improvement. Support and manage projects as required Professional Skills & Experience: Experience with IT incident management tools. Stakeholder management up to director level. Experience managing third-party solution providers. Ability to investigate and implement remedial actions. Experience building more »