Deputy Shift Leader Service Desk Support Engineer
- Hiring Organisation
- Electus Recruitment Solutions
- Location
- Shrivenham, Swindon, Wiltshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 per annum
ITIL guidelines.Collaborate with other departments and IT teams to resolve complex issues and improve service delivery.Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness.Perform quality assurance checks on support tickets to ensure thoroughness and accuracy.Develop and maintain knowledge base articles … resolution of recurring issues and improve team efficiency.Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction.Monitor system alerts and perform routine checks to ensure IT services are running optimally.Adhere to the Prolinx Security Policies in all practices to ensure our continued compliance with the Secure ...