2 Matrix Management Jobs in Liverpool

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in product knowledge usage, configuration, deployment … they are responsible for, ensuring appropriate capacity and competency is available to meet the demand. Duties and Responsibilities: Accountable for the Incident & Service Request Management practice. Ensuring support is established and operating effectively ensuring the practice is followed and demonstrate the effectiveness of the practice. Identify improvements, in collaboration more »

Develop, manage, and own quality and test strategy for all IT services and products delivered to or provided by the organisation. Day-to-day management and Matrix management of staff who deliver testing functions. Manage the end-to-end testing process for all services IT services and … services and products delivered or provided by the organisation. Manage the relationship between the architecture function, suppliers, the business and test function. Directly and Matrix manage a wide range of staff assigned to the testing function across the force. In this role, there's an offer of a competitive more »