first point of escalation from the 1st Line engineers and handle more complex incidents and service requests. The ideal candidate will have experience with: Microsoft365 and applications Windows & Mac Operating Systems Azure AD & Active Directory Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN Virtualisation more »
experience working at this level. The successful candidate will be responsible for providing technical assistance to clients covering IT Support, Networking and Infrastructure using Microsoft packages, AD, email management, hardware & software support. Responsibilities: Responding to queries either in person, email or over the phone Managing tickets, resolving or escalating … cases at one time Technical and personal requirements: Knowledge of basic networking including understanding of TCP/IP, DNS, DHCP, WAN/LAN Office365 Administration Antivirus/Security platforms Virtualisation - VMWare or Hyper-V Windows Operating Systems and Server support Excellent diagnostic and problem solving skills Good more »
