1st Line Team Leader. Key Responsibilities Provide first-line support via the service desk and approved support channels. Troubleshoot and resolve issues related to: Microsoft365 (O365) Windows OS and desktop support Microsoft applications Cloud services Printers and peripheral devices Administer Active Directory (user accounts, permissions). Manage SharePoint and OneDrive access and troubleshooting. Set up … and configure devices using Microsoft Autopilot. Support onboarding/offboarding processes (device setup, account management). Maintain accurate documentation of support activities and system configurations. Communicate effectively with users and escalate issues when necessary. Skills & Experience Essential: Previous experience in a 1st or 2nd line IT support role. Strong working knowledge of Microsoft365 and Windows More ❯
the organisation and partner networks. Your new role Design, implement, and maintain cutting-edge security solutions across cloud, hybrid, and on-premise environments. Deliver hands-on technical expertise across Microsoft Azure, Microsoft365, virtualisation platforms, and endpoint security solutions Work closely with senior security leadership to translate security requirements into technical deliverables Ensure systems meet stringent … in real-time Collaborate with diverse internal teams and external suppliers to safeguard critical business services What you'll need to succeed Extensive hands-on experience with cloud platforms (Microsoft Azure IaaS) and virtualisation environments (Hyper-V, VMWare) Strong knowledge of core Microsoft technologies including Active Directory, SCCM, Intune, and Microsoft365 Proven experience with … security tools: antivirus solutions (SOPHOS, Microsoft Defender), vulnerability scanning (Tenable Nessus), mail/web filtering (Clearswift, Fortinet) Proficiency with monitoring platforms such as SolarWinds and Azure Monitor Excellent analytical skills and ability to create comprehensive design documentation Experience working with ITIL frameworks Collaborative mindset with strong vendor relationship management skills Ability to work effectively across technical and non-technical More ❯
technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing As … typically once in every 4 weeks).. Types of work you'll be involved in are: Provide 2nd Line escalation support to resolve complex technical issues (Primarily MicrosoftM365, and Networking solutions) Configure, build, and maintain firewalls (e.g., SonicWall, WatchGuard), including rules, renewals, and port forwarding Support customers with email security issues (DMARC, MX records, SPF, etc.) and assist … face interaction as much as technical investigation, and wants a true balance between service desk and field engineering. What we're looking for Industry-recognised technical training/certifications (Microsoft, CompTIA, ITIL, CCNA). Strong troubleshooting skills with calm, confident problem-solving. Previous experience in an MSP or ITIL-driven environment. Excellent understanding of Microsoft365More ❯
Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience More ❯
plymouth, south west england, united kingdom Hybrid / WFH Options
Cathedral Appointments | B Corp™
accountability. Requirements of the Service Delivery Team Leader: Proven experience in a service desk or IT support environment, ideally with prior leadership or mentoring responsibility. Strong technical knowledge across Microsoft365, Windows Server, networking, and cloud-based systems. Exceptional communication and problem-solving skills, with the ability to manage priorities in a fast-paced environment. A proactive … Exeter office 23 days annual leave (plus Bank Holidays), rising with service, plus your birthday off Company pension scheme with up to 7% employer contribution Mileage allowance, EAP, Office365 subscription, EV & Cycle to Work schemes Ongoing professional development and accreditation support A supportive, collaborative culture with regular social and charitable events This is a fantastic opportunity for More ❯
and security Ensure the site's connectivity, security including screening and systems are functioning optimally At least 3 years' advanced experience in IT and basic security Strong knowledge of Microsoft365, Google Workspace and MIS platform Strong knowledge of Unifi and Meraki Networks Experience with virtualisation (Hyper-V), networking (VLANs, WAN) and endpoint protection Assist with local … software installations and updates Responsible for scheduled back up operations Proven IT support experience working on-site in a business Experience of managing enterprise level cloud platforms Experience with Microsoft Intune and mobile device management (MDM) platforms Network management (switches, routing, firewalls, Wi-Fi, servers) Maintaining AV infrastructure such as projectors, TV's, digital signage, casting devices The Opportunity More ❯
Plymouth, Devon, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
provide regular sales forecasts. What We're Looking For Proven experience in B2B sales, ideally within an IT MSP or technology environment. Strong understanding of IT services such as Microsoft365, cybersecurity, backup & disaster recovery. Excellent communication and relationship-building skills. Self-motivated, target-driven, and able to work independently. Familiarity with CRM tools and sales reporting. More ❯
Plymouth, Devon, United Kingdom Hybrid / WFH Options
cabling and security Ensure the sites connectivity, security including screening and systems are functioning optimally At least 3 years advanced experience in IT and basic security Strong knowledge of Microsoft365, Google Workspace and MIS platform Strong knowledge of Unifi and Meraki Networks Experience with virtualisation (Hyper-V), networking (VLANs, WAN) and endpoint protection Assist with local … deployment of centrally managed solutions, including device imaging, software installations and updates Proven IT support experience working on-site in a business Experience with Microsoft Intune and mobile device management (MDM) platforms Network management (switches, routing, firewalls, Wi-Fi, servers) Maintaining AV infrastructure such as projectors, TVs, digital signage, casting devices My client working within the education sector are More ❯
Plymouth, England, United Kingdom Hybrid / WFH Options
Delt Shared Services Ltd
skills, particularly in translating technical concepts into business value for senior leaders. Strong relationship-building skills with customers, suppliers, and internal teams. Solid understanding of core technical infrastructure, including Microsoft365 and both public and private cloud environments. Desirable: Certifications in project management or change management. Experience in designing and implementing technical or service-based solutions, ideally More ❯