Service Desk Engineer
- Hiring Organisation
- Set2Recruit
- Location
- Plymouth, Devon, United Kingdom
- Employment Type
- Permanent
- Salary
- £26000 - £27000/annum With performance based commission
support queries via phone, email, and ticketing system Log, triage, and resolve 1st line incidents and service requests Provide support across Windows, Microsoft 365, hardware, and basic networking Escalate issues to 2nd/3rd line teams when required, with clear documentation Follow IT processes and contribute … Previous experience in a 1st Line/Service Desk/IT Support role (or strong IT internship/placement) Basic knowledge of Windows OS, Microsoft 365, Active Directory Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.) Strong communication skills and a positive, customer-focused approach Willingness ...