Customer Experience Specialist (Middle Shift)
London, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Smartcat Platform Inc
best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge … to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library. More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world. Smartcat’s vision is … in modern ticketing systems such as Zendesk and YouTrack Engage with customers via tickets during respective shifts Effectively take part in the rotational on-call roster to help our enterprise customers with critical issues during off-business hours. We offer on-call allowances as per the shifts. Brainstorm and troubleshoot complex issues Develop and maintain documentation for the user More ❯
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