Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions. Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences. Qualification/Skills/Experience - Completed education or degree in … Computer Science, Information Technology or a related field. - Proficient knowledge of
Microsoft Windows operating systems (Windows 10, 11 & Windows
Server Operating Systems) and office software (e.g.
Microsoft Office). - Experience with Cisco IOS Switches (not required but would be advantageous). - Experience with
Microsoft 365 Administration, including Intune, Defender and Exchange. - Experience with
Microsoft Config Manager. - Experience with scripting languages, including PowerShell, VB and batch files. - Experience with helpdesk or ticketing systems. - Excellent communication skills and the ability to explain complex technical concepts in simple terms. - Team player with the
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