Support Analyst
- Location
- Worcester, England, United Kingdom
telephone, remote support and diagnostic tools. Troubleshoot and resolve complex issues across Linux and Tripos environments. Diagnose, troubleshoot and resolve issues across supported Microsoft Windows Server environments Proactively monitor and manage customer environments using remote monitoring and management (RMM) tools, identifying and resolving issues with minimal disruption to users. … Create and manage user accounts and access permissions using Microsoft Active Directory and Microsoft Entra ID. Administer Active Directory and Microsoft Entra ID environments for contracted customers, including user, group and access management. Manage and monitor backup solutions for contracted customers, including investigating and resolving backup failures ...