Business Analyst ServiceNow (SEO)
- Hiring Organisation
- Michael Page Technology
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Full-Time
- Salary
- £43,936 per annum
workflows to be automated in ServiceNow. Identify opportunities for process optimisation, automation, and self-service enablement. Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance user experience and service efficiency. Requirements Definition & Management Define, manage, and validate requirements throughout the project lifecycle. Maintain clear requirements traceability … communicated clearly and reflected in delivered solutions. Organisational Change Management: Support change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts. Develop communication materials, training content, and guidance to drive adoption of new processes and tools. Champion a user-centred approach, ensuring accessibility ...