CRM Retention Manager
- Location
- Manchester, England, United Kingdom
loyalty, and long-term customer value. With subscriptions currently accounting for around 10% of revenue, an established loyalty scheme and a mobile app used heavily by loyal customers, there is genuine scope to build a much stronger recurring revenue engine. The CRM Retention Manager will … Deep-dive into cohorts, customer behaviour, LTV, CAC, repeat purchase and churn to identify where commercial opportunities exist. Lead lifecycle activity across email, SMS, app push and other owned channels, with Klaviyo central to execution. Take the loyalty proposition to the next level while identifying opportunities to grow subscriptions ...