1 Mobile Device Management Jobs in South Yorkshire

faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle incoming incidents and service requests referred by the … assist resolution where necessary. Escalate and progress the severity of support issues as required. Ensure that all relevant information is recorded in the Service Management system and kept up-to-date. Work with other members of the team on a rota basis to ensure the IT Support team is … IT project-related work as required. Provide support and assistance during major incidents as required. Ensure familiarity and compliance with the UK IT Risk Management process and procedures and undertake IT Risk training and awareness as required. Reasonably work at any UK location as the business requires in order more »