Collections / Financial Health Operations Trainer
Cardiff, Wales, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
FinTech People
or acute financial difficulty. This is a brand new role in a brand new team supported by a dedicated Learning & Development Team and Customer Operations Management. Responsibilities include: Design and delivery of the Financial Health Academy programme, ensuring the programme meets its expected customer outcomes and is delivered in … to customer processes which are easy to absorb and impactful. Ensure skills assessments are undertaken during academy and outcomes are aligned to the Customer Operations Training and Competence framework. Assess the quality of learning and knowledge using creative and varied methods ensuring outcomes are aligned to the Customer Operations more »
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