1 to 25 of 271 Operations Management Jobs in England

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. The manager ensures that … junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for … Manage escalations from 1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-cause analysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation’s IT Service Management (ITSM) platform (HALO More ❯

Responsible for overseeing the day-to-day operations of the IT operations functions including Cloud infrastructure operations and disaster recovery. Management of outsourced service provider activities including IT service levels, audit, compliance, IT controls and disaster recovery activities. What you will be doing: Operations Management Act as initial point of contact and escalation for … and managed service provider on the delivery of IT projects and cyber security remediation activities. Attend service reviews and carry out performance report reviews. Assist with maturing IT service management principles including governance, policies, processes, procedures, and standards. Identify opportunities for optimisation, automation, and process improvements. Assist with implementation of cloud automation and optimisation initiatives. Act as key member … of CAB and review/approve CRs as required. Act as escalation point for IT operations issues and major incidents. Ensure incidents and service requests are managed to resolution. Assist in the planning and implementation of the infrastructure architecture including design, migration, integration and installation. Disaster Recovery Act as primary point of contact and escalation for DR activities including More ❯

of passion, drive, and the positive energy...coupled with a touch of humility. A natural leader who empowers others through confidence, without arrogance. As the business seeks to expand their operations into the dynamic UK marketplace, we are inviting applications from highly skilled, naturally intuitive, ambitious and experienced Operations Managers who instinctively lead with passion to actively steer and … oversee operations during this exciting phase of growth. The successful applicant will be the company’s major foundation to their UK operations. The Role As Operations Manager, you will report to and work directly with the Managing Director of the business, playing a key role in establishing and optimising the operational processes in the UK. You will be … standards that define this state-of-the-art solutions provider. Key Responsibilities Develop and implement operational strategies aligned with the company’s objectives Oversee day-to-day cross-departmental operations (production, logistics, procurement, customer services) Identify and implement process improvements to enhance productivity and service delivery Lead, mentor, and develop team members to fostering a culture of continuous improvement More ❯

Responsible for overseeing the day-to-day operations of the IT operations functions including Cloud infrastructure operations and disaster recovery. Management of outsourced service provider activities including IT service levels, audit, compliance, IT controls and disaster recovery activities. What you will be doing: Operations Management Act as initial point of contact and escalation for … and managed service provider on the delivery of IT projects and cyber security remediation activities. Attend service reviews and carry out performance report reviews. Assist with maturing IT service management principles including governance, policies, processes, procedures, and standards. Identify opportunities for optimisation, automation, and process improvements. Assist with implementation of cloud automation and optimisation initiatives. Act as key member … of CAB and review/approve CRs as required. Act as escalation point for IT operations issues and major incidents. Ensure incidents and service requests are managed to resolution. Assist in the planning and implementation of the infrastructure architecture including design, migration, integration and installation. Disaster Recovery Act as primary point of contact and escalation for DR activities including More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

Transport Operations Manager for Patient Care Our Client is seeking to recruit a seasoned professional ideally with managing patients and their transportation and drivers. The position will organising and managing a team of circa 30 personnel in the team. This role will be worked over 2 shifts from Monday to Friday each ?" 6.00 am to 4.00 pm or 12.00 … important for success therefore you should maintain positive working relationships with others. Great service is paramount for our continued expansion and the trust of our partners. The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with staff development to affect a continuous improvement programme which allows us to retain staff and keep … scaling the business. You will have specific responsibility for the following: · The management of all staff within the operations group including the on and off boarding of staff, optimisation of shift times, holidays, sickness, absenteeism, and general performance. · Implementation of improved operational procedures across all shifts. This will include standardisation of ways to deal with call answering, customer More ❯

View more categories View less categories Sector Manufacturing Contract Type Permanent Hours Full Time Job Function Operations A rare opportunity to join an International Leader in Commercial Communication Infrastructure! How would you like to play a vital operational role within an internationally recognised, and established leader in the telecoms and technical infrastructure sector? Bright Side Recruitment Ltd is excited … passion, drive, and the positive energy coupled with a touch of humility. A natural leader who empowers others through confidence, without arrogance. As the business seeks to expand their operations into the dynamic UK marketplace, we are inviting applications from highly skilled, naturally intuitive, ambitious and experienced Operations Managers who instinctively lead with passion to actively steer and … oversee operations during this exciting phase of growth. The successful applicant will be the company's major foundation to their UK operations. The Role As Operations Manager, you will report to and work directly with the Managing Director of the business, playing a key role in establishing and optimising the operational processes in the UK. You will be More ❯

Flexible (Blend of company offices, client sites, and remote work) Remuneration : Salary of up to £85, per annum Responsibilities : Be the driving force behind the technical implementation of Service Management and Service Integration and Management solutions using the ServiceNow Platform for our clients. Collaborate with a dedicated team to co-design and develop innovative ServiceNow applications, solutions, and … environment and contribute to estimating release effort. Apply your knowledge of relational databases and experience working with LDAP, AD, SSO, Email Infrastructure, and Web Services. Demonstrate proficiency in IT Operations Management (ITOM) and experience with IT Service Management (ITSM), Human Resources (HRSD), and Customer Service Management (CSM) would be advantageous. Obtain SC clearance, as it is … written and verbal. Excellent attention to detail. Understanding of relational database concepts. Knowledge and experience in working with LDAP, AD, SSO, Email Infrastructure, and Web Services. Experience in IT Operations Management (ITOM) and certifications such as ServiceNow CSA, Certified Application Developer, ITIL Foundation, ServiceNow Platform Implementation Specialist, Common Service Data Model (CSDM), Configuration Management (CMDB), and Automated More ❯

enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services. Key areas of responsibility: Service Delivery & Operational Excellence Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems. Drive service level agreements (SLAs) with internal and external customers, ensuring high-quality service delivery. Monitor and analyze … service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of server infrastructure and networks. Manage end-user computing environments, including hardware and software troubleshooting. L3 Admin, the … O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs are met. Regularly communicate with stakeholders More ❯

enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services. Key areas of responsibility: Service Delivery & Operational Excellence Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems. Drive service level agreements (SLAs) with internal and external customers, ensuring high-quality service delivery. Monitor and analyze … service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of server infrastructure and networks. Manage end-user computing environments, including hardware and software troubleshooting. L3 Admin, the … O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs are met. Regularly communicate with stakeholders More ❯

enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services. Key areas of responsibility: Service Delivery & Operational Excellence Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems. Drive service level agreements (SLAs) with internal and external customers, ensuring high-quality service delivery. Monitor and analyze … service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of server infrastructure and networks. Manage end-user computing environments, including hardware and software troubleshooting. L3 Admin, the … O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs are met. Regularly communicate with stakeholders More ❯

Kingdom for the last 5 years to obtain SC clearance. Responsibilities include: Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee … Experience UI for tailored and seamless interactions. Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements. Integration and Data Management - Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure data integrity across ServiceNow modules More ❯

that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee … Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules More ❯

Associate Director Infrastructure Service Operations EMEA Join to apply for the Associate Director Infrastructure Service Operations EMEA role at Simpson Thacher & Bartlett LLP Associate Director Infrastructure Service Operations EMEA Join to apply for the Associate Director Infrastructure Service Operations EMEA role at Simpson Thacher & Bartlett LLP Simpson Thacher & Bartlett LLP is one of the world’s … provides coordinated legal advice and transactional capability to clients around the globe. Description/Job Summary Simpson Thacher is seeking a highly motivated and experienced Associate Director of Infrastructure Operations to play a crucial role in the efficient and effective execution of our operational strategies. Reporting directly to the Associate Director of Business Services and Transformation, this individual will … be instrumental in optimizing processes, managing key projects, and ensuring seamless day-to-day operations across European and APAC regions. The ideal candidate will be a strategic thinker with a proven track record of driving engineering and operational excellence, leading cross-functional teams, and implementing impactful improvements. This role requires a blend of strategic thinking, hands-on execution, and More ❯

Service Delivery Manager to join their Technology Services function on an initial 12-month fixed-term basis. This is a hybrid role that sits between Service Delivery and Helpdesk Management where you’ll play a hands-on role in managing day-to-day IT service operations across their UK and European offices, ensuring a high level of service … run. They’ve got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead the day-to-day operations of the internal IT support team Act as the main escalation point for service-related incidents, making sure issues are routed and resolved quickly Maintain oversight of core ITSM … processes which includes - incident, request, and change management Participate in weekly delivery/change meetings, helping to shape the approach and assess business impact Guide operational tooling improvements and help prioritise internal service enhancements Manage relationships with suppliers for hardware, mobile, and connectivity reviewing contracts and spend What They’re Looking For: Experience in IT Service Delivery or Helpdesk More ❯

complex, cross-functional projects within our manufacturing IT ecosystem. This role will focus on the end-to-end delivery of integrated systems, including Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM), and supporting IT infrastructure. The successful candidate will ensure seamless integration and alignment of these systems with our … the planning and execution of comprehensive IT programs, ensuring alignment with business goals and objectives. Develop detailed project plans encompassing scope, timelines, resources, risks, and dependencies. • Collaborate with senior management to define program goals, prioritize initiatives, and ensure strategic alignment across IT systems. System Integration & Architecture Oversee the integration of ERP, PLM, MES, MOM, and IT infrastructure, ensuring cohesive … practices in system design and integration. Experience Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field. • 5+ years of experience in IT program or project management, with a proven track record of successfully delivering complex technology projects. • Strong understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, Microsoft Project). • Experience More ❯

complex, cross-functional projects within our manufacturing IT ecosystem. This role will focus on the end-to-end delivery of integrated systems, including Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM), and supporting IT infrastructure. The successful candidate will ensure seamless integration and alignment of these systems with our … the planning and execution of comprehensive IT programs, ensuring alignment with business goals and objectives. Develop detailed project plans encompassing scope, timelines, resources, risks, and dependencies. • Collaborate with senior management to define program goals, prioritize initiatives, and ensure strategic alignment across IT systems. System Integration & Architecture Oversee the integration of ERP, PLM, MES, MOM, and IT infrastructure, ensuring cohesive … practices in system design and integration. Experience Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field. • 5+ years of experience in IT program or project management, with a proven track record of successfully delivering complex technology projects. • Strong understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, Microsoft Project). • Experience More ❯

Kingdom for the last 5 years. You will take part of the: Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee … Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules More ❯

Kingdom for the last 5 years. You will take part of the: Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee … Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules More ❯

Kingdom for the last 5 years. You will take part of the: Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee … Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules More ❯

they run smoothly and efficiently. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. About the role As a Service Delivery Manager at Made Tech, you will play a critical role in our mission … under pressure. Skilled in handling difficult client conversations, clearly articulating remediation plans to provide reassurance. Solution-focused and outcome-driven, consistently expressing confidence when faced with challenging situations. Service Operations Management: Expertly implement incident and problem management processes using best practices like ITIL or Agile Service Management. Coordinate incident resolution and root cause analyses, while following and … advocating for governance, risk, and engagement processes to support continuous improvement. Manage change effectively to prevent scope creep and handle workflows using popular ticket management tools such as ServiceNow, Jira Service Desk, and Zendesk. Additionally, proficient in running and reporting on service transition plans for onboarding new services into a Managed Service team. Proven ability to coordinate knowledge management More ❯

governance processes. Continuous Improvement: Measurable enhancements in operational efficiency, driven by process optimisation and best practice adoption. What you've done so far... Bachelor’s degree in Business Administration, Operations Management, Project Management, or a related field. Relevant qualifications such as Prince2 or P3O. Minimum 5 years of experience in PMO leadership, operations management, or … a similar role within a professional services organisation. Proven experience in defining and building PMO standards, processes, and governance frameworks. Strong understanding of project and programme management fundamentals, including governance and delivery processes. Expertise in developing and tracking KPIs to measure project and portfolio performance. Expertise in, and experience as a business owner of, PSA tools (e.g., Teamwork, OpenAir … SharePoint libraries & sites to support project delivery. Expert proficiency in data analysis and visualisation tools such as Excel, Tableau, Microsoft Power BI or similar platforms. Excellent communication and stakeholder management skills, with experience collaborating with senior leadership and cross-functional teams. Ability to facilitate governance meetings, including project and portfolio reviews, financial performance reporting, and utilisation analysis. Strong analytical More ❯

Certified System Administrator, Certified Implementation Specialist, or ITIL Foundation. Considerable direct experience with ServiceNow administration, development and configuration. In-depth knowledge of the ServiceNow platform, including modules IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD), HR Service Delivery (HRSD) and associated systems integrations. In-depth knowledge of ITIL … principles and practices, particularly in incident, problem, change management and the SDLC (Software Development Lifecycle). Excellent problem-solving skills, strong communication abilities, and the ability to work collaboratively in a team environment. Please note all applications need to go through Civil Service Jobs. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function More ❯

Operations Manager (Design), Amazon Music Design We're seeking an experienced Design Operations Manager to join Amazon Music's growing team in India. This role will be responsible for driving operational excellence, managing day-to-day operations, and implementing Ops specific India strategic initiatives to support Amazon Music's expansion in the region. Key job responsibilities • Lead … Partner with Product and Engineering teams to optimize design delivery BASIC QUALIFICATIONS - Required Qualifications: • Bachelor's degree in Design, Business, Engineering, or related field • 3+ years of experience in operations management, preferably in technology or digital services • Strong analytical and problem-solving skills • Excellent project management capabilities • Proven track record of process improvement and optimization • Strong communication More ❯