Key Responsibilities: Provide application configuration and maintenance on ERP (Oracle eBusiness Suite). Deliver support to business users by investigating and resolving application errors, data discrepancies, and queries, escalating to Oracle where required. Work with other team members and company departments to ensure the integrity of the system is maintained by liaising with appropriate vendors, users, and … the IT Team. Receive and prioritize requests for support using the IT ticketing system, providing 2nd and 3rd line support for Oracle eBusiness Suite and associated applications. Progress changes and enhancements following change management principles through the development cycle, including execution and documentation of testing, documentation of procedures, and user support. Monitor applications, record problems, and identify … performance trends. Where appropriate, take corrective action to improve performance and to avoid problems arising. Support the Business Transformation team in the implementation of new business application software or new releases of existing business software. Participate in project meetings by providing expertise and guidance in selecting appropriate solutions. Provide progress updates, raise issues to be resolved, and report progress More ❯
HR SupportAnalyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the … nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for … all HR System queries. What you’ll do: First Line Support First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring More ❯
Job Description: HR SupportAnalyst Our Business Support teams deliver vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every team member contributes to the lasting impact we make. Help keep the nation's critical … digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will support the HCM Oracle system through analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. You will also coach end users to develop expertise, drive process excellence, and serve as first-line support for all HR System queries. What you’ll do: First Line Support … excellent customer experience and address user concerns. Troubleshooting and Issue Resolution: Investigate and troubleshoot technical issues relating to the HR System, collaborating to identify root causes and implement solutions. Support testing and functionality; assist in making changes, ensuring correct implementation, and that workflows continue to function effectively. Support end-to-end testing of new functionalities and system updates More ❯
