2 Order to Cash Jobs in the North West

Job Title - Technical Support Advisor - Out of Hours Salary - Up to £36k depending on experience Location - Remote Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We are now recruiting for a Technical Support Advisor - Out of … Hours. The Operations team ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service. Principal Responsibilities/Duties • Ensuring that the Customer is at the centre of everything that we do. • Providing 1st and 2nd line support to customers … for Telephony, Data and IT Services. • Responsible for handling incoming queries by receiving phone calls, emails, and portal requests. Responding to these within the agreed target time and meeting any agreed personal targets. • To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping more »

client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution. You will also work closely with business … colleagues to assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Main responsibilities Take the lead in all business analysis activities relating to the Finance workstream (inc. AP, AR … Translate business requirements (both functional and non-functional) into user stories and acceptance criteria in JIRA. Participate in all solution design activities. Document detailed 'to-be' business processes. Conduct a gap analysis exercise based on the new system processes. Lead the analysis and design for the data cleanse and more »