Helpdesk Support Engineer
Staines, Surrey, United Kingdom
Concept
Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively … quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to … work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Have the ability to work collaboratively with people from different disciplines and cultures Excellent customer services experience/telephone manner Desirable skills A degree (in an IT discipline more »
Employment Type: Permanent
Salary: £24000 - £25000/annum
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