2 of 2 PBX Jobs in the East Midlands

Advantageous Experience Managed Service Provider (MSP) background ITIL v3/v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management ISO27001 security framework knowledge VOIP (PBX, SIP), Teams Phone Microsoft Terminal Services/RDS administration Professional Requirements Excellent written and spoken English Outstanding communication and interpersonal abilities Professional demeanour and punctuality Collaborative team approach Leadership qualities More ❯

across a range of technologies. While experience with OpenScape 4000 is highly desirable, the company has confirmed they are open to cross-training candidates with strong experience in other PBX systems (such as Mitel, Cisco, or Avaya). What You’ll Be Doing Provide day-to-day operational support across a wide range of telephony infrastructure, including proactive health checks … telephone systems or equipment. Create and maintain up-to-date documentation, including telephony diagrams and configuration details. Manage, configure, upgrade, and support telephony technologies, including: OpenScape 4000 (or equivalent PBX) MS Teams Voice Netcall Contact Centre Session Border Controllers VoIP/SIP platforms Proactively identify and implement improvements to enhance system stability, availability, and performance. Ensure all systems adhere to … as required). What Experience You’ll Bring Essential: Strong troubleshooting skills across technical, multi-site, and multi-discipline telephony environments. Proven experience with OpenScape 4000 or another enterprise PBX system. Understanding of analogue telephone wiring and concepts. Experience supporting VoIP solutions and SIP-based platforms . Confident in communicating with end users in a clear, non-technical manner. Experience More ❯