Business Technical Services Analyst III
York, England, United Kingdom
Global Payments
your mark on the payments technology landscape of tomorrow. Summary of This Role Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configuration. Provides technical support to assigned clients and their respective Business Account / Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all … maximizing revenue. Evaluations are typically change requests of limited complexity that require knowledge of client's business (e.g. client move from magstripe to chip card). Understands card business / transaction processing / payment schemes. Occasionally supports higher level analysts on sub-components of major initiatives. Converts the client's business requirements into detailed technical specifications, presenting them … products and services covered under the clients subscription agreement, but not currently being utilized. Complexity of the requirement or client will typically be lower for this level, e.g. fewer / single country focused, fewer projects running concurrently, fewer cards supported. Acts as point of contact. Documents and maintains the client's system environments by keeping records of client functionality More ❯
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