doncaster, yorkshire and the humber, united kingdom
Network Communication Systems Ltd
VLANS/VLAN Tagging and QOS Devices attached to the above, such as Firewalls, L2 and L3 Switches, SIP-GSM Gateways, Android Devices, Linux Devices SIP Server/Proxies PSTN Networks RS-485 Networks Detailed Responsibilities: As a network engineer, you'll need to: Establish the networking environment by designing the system, installing of software, configuring, and testing Undertake Wi More ❯
and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior CCaaS Engineer for a global IT services and consultancy client of ours. Our client … aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud or Avaya platforms. . Design and support emergency routing and system failover scenarios. Application Integration … VoIP engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys or Avaya contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in More ❯
purely operational support background. The successful candidate must have strong experience in Microsoft Teams Voice administration and end-to-end UC migrations , particularly transitioning services from legacy voice platforms (PSTN, Avaya, etc.) to MS Teams . This is an on-site role across East London, Luton, and Bedfordshire , with frequent travel between sites -- own transport is essential . The candidate … and manage Teams-certified handsets (Yealink or equivalent). Apply best practice for numbering, naming conventions, and governance. Telephony Migrations & Support Migrate services from legacy systems (Avaya, BT, MSD, PSTN, etc). Coordinate number PORTs with telco suppliers and ensure smooth cutovers. Test inbound/outbound routing, call flows, and contingency arrangements. Provide second and third-line UC engineering support … public/health organisations. Experience working with third-party telecommunications providers, including number PORTs. Experience working with multiple UC/Voice platforms (Avaya, Cisco VOSS/CUCM, BT, Centrex, PSTN, hosted VoIP). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a More ❯
The Voice & Unified Communications Product Manager is responsible for the full lifecycle, commercial performance, and strategic direction of the company's Voice and UC portfolio, spanning telephony, SIP services, PSTN replacement technologies, SBC architecture, UCaaS, CPaaS, CCaaS integrations, and Microsoft Teams Voice. This role is responsible for overseeing the roadmap, collaborating with Engineering and Architecture to design solutions, managing suppliers … remain competitive, reliable, modern, and scalable, ensuring a seamless customer experience from provisioning to support. A core focus will be to examine customer requirements, regulatory modifications, the effects of PSTN discontinuation, vendor strategies, and market dynamics to influence product development. You'll establish specific objectives and key results that correspond with revenue enhancement, margin growth, churn mitigation, and increased reliability. More ❯