doncaster, yorkshire and the humber, united kingdom
Network Communication Systems Ltd
VLANS/VLAN Tagging and QOS Devices attached to the above, such as Firewalls, L2 and L3 Switches, SIP-GSM Gateways, Android Devices, Linux Devices SIP Server/Proxies PSTN Networks RS-485 Networks Detailed Responsibilities: As a network engineer, you'll need to: Establish the networking environment by designing the system, installing of software, configuring, and testing Undertake Wi More ❯
and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior CCaaS Engineer for a global IT services and consultancy client of ours. Our client … aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud or Avaya platforms. . Design and support emergency routing and system failover scenarios. Application Integration … VoIP engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys or Avaya contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in More ❯
purely operational support background. The successful candidate must have strong experience in Microsoft Teams Voice administration and end-to-end UC migrations , particularly transitioning services from legacy voice platforms (PSTN, Avaya, etc.) to MS Teams . This is an on-site role across East London, Luton, and Bedfordshire , with frequent travel between sites -- own transport is essential . The candidate … and manage Teams-certified handsets (Yealink or equivalent). Apply best practice for numbering, naming conventions, and governance. Telephony Migrations & Support Migrate services from legacy systems (Avaya, BT, MSD, PSTN, etc). Coordinate number PORTs with telco suppliers and ensure smooth cutovers. Test inbound/outbound routing, call flows, and contingency arrangements. Provide second and third-line UC engineering support … public/health organisations. Experience working with third-party telecommunications providers, including number PORTs. Experience working with multiple UC/Voice platforms (Avaya, Cisco VOSS/CUCM, BT, Centrex, PSTN, hosted VoIP). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a More ❯