work to ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas including Geo SCADA software, AVEVA PI, Outstations (RTUs), Communications (serial, PSTN, network TCP/IP, GSM and mobile data networks), telemetry protocols (DNP3, DNP3 WITS, MQTT, Modbus, IEC 60870-5-x, OPC, etc), Microsoft operating systems, Active Directory, server and client More ❯
Liverpool, England, United Kingdom Hybrid/Remote Options
InPost UK
meet the evolving needs of customers in today's rapidly changing landscape. Overall Purpose of the Role: Maintain the current IT Network infrastructure: WAN LAN Wireless LAN VoIP/PSTN connectivity Perimeter security and remote access Load balancing Datacentre Contribute to the development of the existing network and suggest ways of improving existing technology, processes and documentation. Travel to sites … WiFi channels, antenna types. Demonstrable knowledge of EAP-TLS. VOIP Experience of troubleshooting and operating Cisco Unified Communications Manager and Cisco Unity Connection 12.5. Experience of configuring and operating PSTN breakout via SIP trunking. Experience of operating Audiocodes Mediant SBC (or similar) devices, e.g. SIP headers, debugging. Awareness of VMWare ESXi and vCenter. Awareness of Cisco UCS C Series hardware More ❯
queuing strategies aligned with customer experience objectives. • Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: • Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. • Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. • Design and support emergency routing and system failover scenarios. Application Integration: • Deliver … or VoIP engineering roles, with at least 2 years in contact centre environments. • Strong experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. • Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. • Integration experience with CRMs and enterprise systems using web services/APIs. • Strong communication and stakeholder management skills. Preferred Skills: • Certifications in NICE CXone, Genesys More ❯
queuing strategies aligned with customer experience objectives. • Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: • Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. • Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. • Design and support emergency routing and system failover scenarios. Application Integration: • Deliver … or VoIP engineering roles, with at least 2 years in contact centre environments. • Strong experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. • Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. • Integration experience with CRMs and enterprise systems using web services/APIs. • Strong communication and stakeholder management skills. Preferred Skills: • Certifications in NICE CXone, Genesys More ❯
