First Contact resolution wherever possible and escalating to the appropriate team when necessary.You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively.You will manage personal workload, ensuring that all tickets are … the life of the call, setting expectations appropriately at each communication.Provide assistance with and perform system builds/re-builds, software installation, upgrades and patchmanagement on PCs, laptops and peripherals as required.You will deal with a wide range of support calls including password resets, Office 365, Microsoft more »
Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets … life of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patchmanagement on PCs, laptops and peripherals as required. You will deal with a wide range of support calls including password resets, Office more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
SF Recruitment (Tech)
managing the global IT support function, ensuring the delivery of high-quality technical services. The role requires a deep understanding of ITIL-based service management, experience with SLAs and KPIs along with strong networking experience and Microsoft hybrid solutions. About You Must have a strong technical skillset and come … laptops, mobile devices, and software applications. Solid understanding of cybersecurity best practices to ensure the security and integrity of IT systems. Security vulnerabilities and patch management. more »
