Customer Support Lead (English & French)
City of London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
FullEnrich
base in going to grow, so weβre looking for someone to hire the right people at the right moment. π€ Maximize automation : set up workflows on Intercom and use pattern matching to quickly identify recurring issues, so you can cut down on manual work. π Create scalable processes : design systems that grow with our 5Γ business expansion π§ Advanced troubleshooting : handle β¦ mandatory), as 35% of our customer base is French-speaking. Your Approach: π₯ Quality over quantity : you believe in hiring fewer, great people rather than scaling headcount with average performers π€ Pattern recognition : you naturally identify what can be systematized and automated π οΈ Hands-on : you're not afraid to jump in and handle complex customer issues yourself π Growth-oriented : you More β―
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