PerformanceImprovement Coach – Quality Assurance PURPOSE OF THE JOB: The successful candidate will work with the Call Centre Managers, Team Leaders & Support Functions as a PIC in Quality, along with working in other areas within the support team as & when required. These areas include, but are not limited to, Supervising, being a Knowledge Expert, Cross Training, Escalations, supporting … but not limited to, voice, emails, chat & OP Review, assess and identify coaching and training needs. Deliver coaching and feedback to Customer Service Representatives highlighting strengths and areas for improvement to ensure quality, adherence and excellent customer service Use quality monitoring data management system to compile and track performance at centre, team and individual level, including trend analysis … Develop quality improvement plans in collaboration with Team Leaders, Training & Managers Prepares internal and external quality reports for management staff review Conduct refreshers when required Be an active member of calibration process both internal & external Training new entrants in the quality aspect of their role(s) Elements of Supervision are required within the role This list is not exhaustive More ❯
Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
integration services like SAP Cloud Integration and SAP API Management. Implement extensions for S/4HANA, SuccessFactors, Ariba, and other SAP solutions. Ensure solutions adhere to best practices for performance, security, and scalability. Communicate technical concepts and solutions to both technical and non-technical stakeholders. Conduct workshops and training sessions for clients on SAP BTP capabilities. Ensure adherence to … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
