5 of 5 Performance Management Jobs in Hertfordshire

Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office … in Stevenage on a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical … You will also be required to provide out of hours escalation support to the out of hours engineers every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Proof of management experience, setting objectives and performance More ❯

focuses on helping clients improve efficiency, streamline processes, and achieve sustainable growth through strategic IT deployment. Operating from our St. Albans headquarters, Hartline Limited is led by an experienced management team and driven by a commitment to client satisfaction, service quality, and continuous improvement. Our expertise spans IT consultancy, digital transformation, web and software development, cybersecurity solutions, and managed … IT services. We are now seeking a Business Development Manager to join our expanding operations and play a key role in driving growth through strategic client acquisition, business relationship management, and partnership development. Position Overview The Business Development Manager will be responsible for identifying new business opportunities, developing and managing client relationships, and driving revenue growth across Hartline Limiteds … expanding the companys client base, enhancing its market presence, and ensuring long-term sustainable growth within the IT and consultancy sectors. The successful candidate will work closely with senior management to develop and implement growth strategies, oversee client proposals, negotiate contracts, and coordinate with technical teams to ensure successful delivery of client solutions. The role demands a combination of More ❯

and professional growth. Acting as a trusted partner to senior leaders, you will translate business needs into operational IT solutions and maintain strong relationships with external suppliers to ensure performance and value delivery. Additionally, you will own disaster recovery planning and capacity management, ensuring critical healthcare systems remain resilient and future-ready. As the Head of IT operations … you will: Delivery of high-performing IT operational services to 8,000+ colleagues across 100+ mental health hospitals, care homes and support centre functions. Annual planning and management of the £10m IT operational and capital budget, planning re investments and programmes of work relating to operational service. Achievement of agreed service levels and operating levels for all IT services … availability, response and resolution targets) as well as colleague satisfaction (measured by CSQ). Compliance with healthcare regulatory, data protection and cyber security requirements. Supplier and contract performance management to ensure value for money and service quality. Talent development, retention and succession planning across IT operations teams. Timely communication and escalation of risks, incidents and service issues to More ❯

in addition to staff development, coaching and motivation within the team. To be successful in the role you will be a great team leader, able to influence and drive performance in yourself and others, working in a high-pressure environment to tight deadlines and able to meet business objectives. What you'll do Acting as a role model and … environment which is characterised by a positive team spirit. Provide a high level of operational consultancy within the peer group, to internal clients and direct reports, if applicable. Line-management responsibility for the staff within his/her area of responsibility A regular on-site presence is required to ensure regular personal contact with employees Manages, develops, motivates and … coaches team of staff to help ensure the delivery of the function and business targets and implements a performance management solution where required. Assess situations, issues and opportunities and escalate when appropriate. Responsible for managing controllable costs Ensuring the achievement of benchmark KPIs and P&L targets set by the company Prompt, values-based communication of the service More ❯

operationalizing key strategic and financial frameworks across various enabling functions. You'll collaborate closely with both strategy and finance leadership teams, ensuring effective long-term planning and robust financial performance management. Your Responsibilities: Strategy Enablement: Support the deployment of a Finance Strategy Enablement Framework, driving benefits and value tracking approaches to ensure understanding and adoption across portfolio teams. Planning … Plans, and periodic forecasting cycles. Portfolio Reporting & Insight: Develop and maintain insightful portfolio reporting and data analysis packs to inform decision-making across leadership forums. Financial Partnership: Manage financial performance, ensuring robust processes for actuals, forecasts, cross-charges, and GL oversight. Continuous Improvement: Identify and implement process enhancements to drive efficiency, transparency, and stronger portfolio controls . Stakeholder Engagement … Collaborate with senior finance, technology, and business stakeholders to align strategy, delivery, and value realization. What You'll Need: Strong background in finance, strategy, change management, or portfolio management within large, complex organizations. Solid understanding of financial planning, reporting, and governance processes. Proven ability to translate strategy into actionable frameworks and reporting outputs. Exceptional analytical and problem-solving More ❯