1 Performance Metrics Jobs in Humberside

Corporate Head of IT & Digital. Responsible for developing our Service Hub solution to be aligned to ITIL best practice and to regularly report on performance against set business targets. Accountable for line managing the Digital Support Analyst Team, behaviours against our values and their professional development to continuously meet … our Digital Support Service as a primary point of contact. Proactively support the Service Delivery Manager and other IT & Digital Managers to improve service performance metrics by continuously reviewing processes, security controls, KPI targets, documentation updates, identifying areas for optimisation and efficiency gains Support the Service Delivery Manager … undertaking root cause analysis to avoid reoccurring problems to improve system user experiences. Support in resolving customer complaints or negative feedback to service delivery performance promptly to agreed targets and learn lessons wherever possible to prevent them reoccurring. Support the Service Delivery Manager with third-party IT supplier contract more »