1 Performance Metrics Jobs in the Isle of Man

Service Reporting Analyst uses data from across the Technology landscape - whether that's generated internally or provided by suppliers - to provide a view of performance, compliance, opportunity and risk. Using the multiple different sources and tools this role is essential to ensuring that the team can articulate to stakeholders … Working with the Technology Stakeholders to build a robust, accurate, reliable set of reporting practices, data feeds and automations that demonstrate: The position and performance of the internal and vendor-provided Technology services that underpin the group's business against Technology Policy and Processes The performance against ITIL … Service Operations best practices and processes for Incident, Problem, Service Request and Change Management against Service Level, KPI and other performance metrics Creation of a Service Reporting Catalogue, detailing the reports created, the scope covered, the data sources used and the calculation methods and tools employed Work with more »