9 Performance Metrics Jobs in South Yorkshire

Matter Expert: Provide expert guidance and knowledge to address complex business challenges, facilitating smoother implementation of new solutions and driving company growth. Analyze Process Performance Metrics: Utilize performance metrics like cycle time, error rates, and customer satisfaction to evaluate process effectiveness, enabling data-driven decisions for more »

agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. … initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed … to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular more »

they are seeking a Ecommerce Sales Executive to join their ecommerce team. Reporting Directly to the Managing Director, you will manage their presence and performance on external trading platforms, optimising operations, driving sales, and building key relationships with their partners – Amazon, Wayfair and others. This role involves a combination … online trading platforms that align with our goals and target market Collaborating with platform partners to explore opportunities for growth, resolve issues, and optimise performance Proactively identifying opportunities for process optimisation, automation, and efficiency gains within the marketplace operations Implementing changes and enhancements to drive continuous improvement and achieve … platforms to prevent stockouts or overstock situations Developing pricing strategies and promotional campaigns to drive sales and maintain competitiveness within the marketplace Analysing key performance metrics such as sales, conversion rates, traffic sources, and customer feedback to evaluate the effectiveness of marketplace initiatives Generating regular reports to track more »

data infrastructure, ensuring that data is structured in a way that facilitates analysis and reporting. Predictive Modelling: Build predictive models to forecast future service performance and identify potential issues before they impact service delivery. Data Visualisation: Create data visualisations and dashboards to communicate complex data insights in a clear … to understand their data needs and deliver solutions that meet these needs. Continuous Improvement: Continually improve data analysis and modelling processes, using feedback and performance metrics to identify areas for improvement. Data Governance: Ensure that all data science activities comply with data governance policies and regulations, including data more »

the EU network. - Develop and maintain a good working relationship across all levels in the organization. - Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics. - Management of contractors. We are open to hiring candidates to work out of one of the following locations: Doncaster, GBR BASIC QUALIFICATIONS - Multi more »

the EU network. Develop and maintain a good working relationship across all levels in the organization. Understanding of Overall Equipment Effectiveness (OEE) and equipment performance metrics. Management of contractors. Coach and mentor the operational team on the correct use of equipment. On-site support and responsibility for management and more »

key stakeholders across Service Desk, IT Services, Information Security, and product management to coordinate activity, recommend improvements, and monitor service effectiveness Defining and owning performance metrics, delivering clear and relevant management across IT Services Strong understanding of ITIL processes such as Service Operations and Service Transition Strong interpersonal more »

leader. The Role: Supervise the customer dedicated team to ensure operational efficiency and high-quality service delivery. Generate regular client reports, offering insights into performance metrics and addressing concerns promptly. Cultivate and nurture strong client relationships through onsite visits and proactive communication. Act as the primary point of more »

database and reporting capabilities. This role will see the successful candidate work in unison with business stakeholders and have a real impact on business performance, with the potential opportunity to become a senior team member in the future. This role be based from my clients Doncaster office (onsite) and … successful candidate with flexible working hours and a 4pm Friday finish! Responsibilities: Develop and maintain PowerBI reports and dashboards to visualise data trends and performance metrics. Utilize MSSQL for data extraction, transformation, and loading (ETL) processes. Construct and enhance SSRS reports for effective reporting and data visualisation. Collaborate with more »