3 Proactive Management Jobs in Birmingham

years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling the … voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure. Experience in … team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management is an more »

Business Case Development: Collaborate with project sponsors to develop robust business cases, detailing the technical and financial benefits for leadership approval. Project Organisation and Management: Aid in the creation of structured project delivery plans, assist in managing project scope, and contribute to testing and cutover preparation activities. Issue and … Risk Management: Work alongside project managers to identify and prioritize project risks and issues, ensuring proactive management. Stakeholder Engagement: Bridge the gap between Solution Architecture and business stakeholders, simplifying complex technical details into actionable insights. Ideal Candidate Profile: Experienced Project Manager/Delivery Manager , working within a complex … to mine data and navigate ambiguous project scenarios towards clarity. Strong background in Microsoft technologies such as ( Microsoft Development & Infrastructure , On Prem & Cloud) Project management experience or capability to assume PM responsibilities as needed. This position offers a dynamic career path with evolving responsibilities, ideal for technical experts who more »

Cloud Database Architect/DBA, crafting a cutting-edge SaaS platform from the ground up. You'll be at the forefront of revolutionising data management systems within the AWS ecosystem. Responsibilities: Design, implement, and test database schemas, prioritizing performance optimization. Deploy and maintain SQL and NoSQL databases across multiple … environments. Collaborate with Software Engineering Teams to enhance database performance. Ensure database availability, performance, and security through proactive management. Develop robust backup, recovery, and archiving strategies. Establish and enforce database standards and security protocols. Coordinate with third-party database service providers for seamless maintenance. Experience: Degree in computing or more »