1 to 2 of 2 Proactive Monitoring Jobs in Somerset

applications support The business also operates on an AWS Cloud Platform and you will be given training and exposure on this also. THE ROLE: Monitoring the production and User Acceptance testing environments – using our in-house proactive monitoring tools Investigate, action and resolve issues impacting internal systems … Service and Technology meetings Handle production incidents and problem management activities related to the incidents TECH STACK: Linux, Apache, MySQL, OO Perl AWS CloudWatch Monitoring and Alerting Systems Ticketing/workflow Systems (e.g. Jira) KEY SKILLS/EXPERIENCE REQUIRED: Good degree in Computer Science or a related field Working … environment Highly motivated, punctual, organised, responsible and not afraid to ask questions or pick up the phone to clients Enjoy both the responsive and proactive elements of the support role Enjoy solving complex problems Strong Technical ability for complex issue resolution and prioritisation Ability to work as part of more »

effectively communicate with key Bighams stakeholders and contracted third party vendors. (On call rota 2/4 one week in four) Main Responsibilities Effective, proactive Time management of your calls and tickets ensuring you are meeting your SLAs. Identify opportunities to reduce calls effectively and manage problems through to … to other members of the IT team to increase knowledge and to allow escalation of logged calls to ensure that SLAs are adhered to. Proactive monitoring and implementing service improvements to prevent/reduce incidents and problems. This also includes informing other members within the IT team where more »