Jobs 1 to 15 of 102

Senior ITSM Practitioner - Problem Management - Major Incident

My client is currently looking for a Senior ITSM Practitioner to manage and coordinate Problem Management activities as well as managing Major Incidents to resolution... * Good knowledge of key service management functions. * ITIL V3 foundation certificate must be held, and ideally Expert (or equivalent) within one or more processes... * Sound...
Chelmsford, Essex -
Salary: £40000 - £50000 per annum
Posted: 6 days ago

IT Service & Support Lead

But for an ambitious service management professional, this is a great chance to join our friendly, dynamic retail IT team, and make a massive contribution to improving Co-op problem management processes. What you'll do: * Proactive and reactive problem management that'll protect the enterprise applications supporting our food...
Manchester, Lancashire -
The Co-op
Salary: £35000.0 - £40000.0 per annum
Posted: 3 days ago


BASED - TELFORD, SHROPSHIRE - INITIAL 6 MONTH CONTRACT. KEY SKILLS- INCIDENT MANAGEMENT, SERVICE OPERATIONS, SERVICE MANAGER, PROBLEM MANAGEMENT, ITIL, SC CLEARANCE, SLA. The Company. My client is a well known Government agency based in Telford. The Role Purpose. As the Incident Manager you will run the incident management processes to undertake...
Telford, Shropshire -
Rate: Dependent on Skills and Experience
Posted: 5 days ago

First Line Service Desk Analyst

Problem management - conversion of ongoing issues into known problems. - Ensure that incidents are resolved in a timely manner to meet defined service level targets using ITIL processes... - Experience with service desk processes and ITIL... - A good level of IT literacy, to include MS Office. You may have experience of the...
North Yorkshire -
Salary: £20k per annum
Posted: 7 hours ago

Incident and Problem Manager

Our client in Coventry is seeking an Incident and Problem Manager to manage day-to-day incidents and problems, as well as to grow and mature the incident and problem management processes and standards. ITIL experience is a must, and you must be comfortable managing incidents and problems, as well...
Coventry, West Midlands (County) -
ReThink Recruitment
Salary: £40000.00 - £48000.00 per annum + benefits
Posted: 3 days ago

Problem Analyst

your aims will be to move away from reactive Problem Management, instead using... effectively through the Problem Management lifecycle and recorded. accurately in the Service Management Toolset... Measuring and reporting key metrics for the Problem Management process to... Detecting and reducing reoccurring Problems through trend analysis... Alongside excellent time management.....
South West London -
Salary: From £32,893 to £35,560 per annum £32,893 - £35,560
Posted: 5 days ago

Service Manager - Law Firm - Mobile & Messaging

My client is one of the world's most prestigious and forward-thinking law firms, with a global reputation for quality and innovation. They are looking to hire a Mobile & Messaging Service Manager into a newly created role, working alongside a number of IT Service Ownere to ensure the Messaging &...
London -
Energon Global
Salary: £50000 - £70000 per annum + bonus + benefits
Posted: 25 days ago

Incident and Problem Management Team Lead

We are looking to recruit an Incident and Problem Management Team Lead to work in our IT Service Delivery team. This role is accountable for the governance, control, co-ordination, management and improvement of the Major Incident and Problem Management processes and activities in order to ensure prompt identification and...
Luton -
easyJet Airline
Posted: 6 days ago

Application Support Team Leader - Bolton

A dynamic international eCommerce financial services organisation has an exciting opportunity for an application support team leader to join them in their Bolton office. Overview: Working within the larger IT Service Team, leading an Application Support team around the daily activities involved in Incident, Problem and Change Management... A solid...
Bolton, Lancashire -
Fruition IT Resources Limited
Salary: £30000 - £40000 per annum + Bonus, Pension, Healthcare & Others
Posted: 5 days ago

IT Service Delivery Analyst

Change Management... - Configuration Management... IT SERVICE DELIVERY ANALYST SKILLS REQUIRED: - Minimum ITIL v3 Foundation Level qualified... - Windows 2003 Active Directory Administration (users, computers and groups) - Exchange v2010. - Detailed technical knowledge of Windows Operating systems (WinXP to Win8) and MS Office products (Office XP to 2010, Office365, Lync) and collaboration services...
London -
Brightred Resourcing Limited
Rate: From £250 to £300 per day
Posted: 10 hours ago

Incident & AMS Supplier Analyst

The Incident and Supplier Management team is responsible for the Management of incidents and suppliers on behalf of Customer Services... Additionally they will provide support to other Customer Service functions such as Customer Service Management and the Contact Centre... Perform trend analysis across all incidents to support Problem Management... ITIL...
Dunstable, Bedfordshire -
SPS Resourcing
Salary: From £25,000 to £31,000 per annum including Excellent Bonus & Benefits
Posted: 11 hours ago

IT Process Lead

You will be accountable for transforming the delivery of service, cost and quality, in the Shared Services by implementing best in class and efficient incident and problem management, service performance management and continual service improvement. You will be the being single point of contact across this function for developing global...
London -
Annapurna HR
Salary: £75000 - £90000 per annum + bonus / benefits
Posted: 13 days ago

Application Support Manager

The role will be working closely with the Portfolio Delivery Managers and the Service Delivery ITIL team to improve the effectiveness and performance of the ISD Customer Services Department. By focusing on timely responses and management of all contact with their colleagues, and customers you will help the Information Systems...
Manchester, Lancashire -
Lorien Resourcing
Posted: 5 days ago

Customer Support Coordinator

You will be responsible for the provision of Incident & Problem Management administration (logging calls and faults on the incident management system) and providing first line support to customers... - Validation of all incidents prior to assignment. - Incident Management... - Skills Matrix Management... - Strong knowledge of Microsoft Word and Excel... - Knowledge of ITIL...
Cambridge -
Recruitment Genius Ltd
Rate: £15000 per annum
Posted: 19 hours ago

IT Service Manager - Leadership, Management, Strategy, ITIL

IT Service Manager / Service Delivery Manager / Senior Service Desk Manager - Senior IT Leadership Team, ITIL Strategy & Implementation, Metrics & Service Level Management (SLA), London, Permanent... This will also involve assessment and improvement of services within ITIL teams focussed on Incident, Problem and Change Management... Degree level education pre-requisite, ITIL certification...
City, London -
Salary: Highly competitive + Bonus + Excellent Benefits
Posted: 6 days ago