Jobs 1 to 15 of 100

Problem Manager

Kent -
Capita - ITIN
The purpose of the Problem Manager is to lead the CAS IT problem management process. Working closely with the Production Management and Infrastructure teams, and 3rd parties, they will proactively eliminate recurring incidents and also ensure that problems are communicated to the Service Delivery Managers in order to enable timely...
Salary: £25000 - £40000 per annum
Posted: 26 days ago

IT Service Manager / ITIL / Change management / Manchester 46K

Manchester, Lancashire -
Circle Recruitment
IT Service Manager with experience of ITIL and in a service management in an IT and business change environment is required by a leading company based in Manchester. Ideally you have experience of managing external customers, third party suppliers, worked on service improvement projects and managed projects in change, incident...
Salary: £40000 - £46000 per annum + Benefits
Posted: 5 days ago

Problem Analyst

Reigate, Surrey -
Clearwater People Solutions
The successful Problem Analyst will have 6 months - 1 years experience working within a problem management focussed role and will have strong experience working with Excel and MS Office. You will have ideally worked within an ITIL environment and hold a Foundation Qualification and will have worked with a Ticketing...
Salary: £27000 - £30000 Per Annum
Posted: 4 days ago

Problem Manager

Worthing, West Sussex -
Experis Ltd
They will design and maintain a service management toolset that allows monitoring and reporting on relevant data for purposes of quality control, performance management and service reporting across the whole of IT for both internally and externally hosted systems. The successful candidate will use their own proactive problem management, trending...
Salary: £35000 - £40000 per annum + Benefits
Posted: 4 days ago

Service Management

Newcastle Upon Tyne, Tyne and Wear -
Accenture
We have roles available across the following Accenture career levels: Associate (from £18,000) Analyst (from £21,000) Senior Analyst (from £24,000) Key Features of the Role: Working as part of the Service Management shared service team this role will support the core ITIL processes of incident management, event...
Salary: Up to £29,000 per annum DOE + Benefits
Posted: 5 days ago

Incident Manager - ITIL - London

London -
NFP Group Ltd
Incident Manager, with excellent Incident Management and Project Management experience with an ITIL qualification based in Central London... This will include defining and managing all service delivery orientated service KPIs including SLA & OLA's, assisting with incident/problem management issues, incident communications and manage root cause analysis (RCA), all within...
Salary: £60000 - £70000 per annum + 6k car, bonus, 8% pension, etc
Posted: 25 days ago

Problem Manager

Berkshire -
Lorien Resourcing
ITIL v2 SM Foundation and v2 Problem Management Practitioner OR v3 SM Foundation and v3 Service Operations, Problem Manager required for a large blue chip company based out of Bracknell to prevent Incidents from happening, and to minimise the impact of Incidents that cannot be prevented. The successful candidate will...
Salary: Benefits package
Posted: 3 days ago

Application Support Analyst

Surrey -
McGregor Boyall
A leading financial services organisation is currently seeking an Application Support Analyst to join their growing Core Applications IT Team. You will be working within a team responsible for providing support to a user base of around 500 employees. The successful candidate will act as an escalation point for any...
Salary: £30000 - £35000 per annum + Package
Posted: 6 days ago

Incident Problem Manager - ITIL, Insurance

City, London -
Eames Consulting
Has a full understanding of an SLA framework and takes direct ownership of incident resolution whilst staying focused on Service Level requirements. Determines priority of Incident management priority service levels if multiple incidents occur or overlap each other. Consults with both internal and external suppliers holding regular reviews of Service...
Rate: Up to £350 per day
Posted: 5 days ago

2nd Line Application Support Analyst

Nottingham, Nottinghamshire -
TDX Group
Your role within this team will be to ensure that best practice service and support is delivered in line with agreed SLA’s to deliver high quality service/application support results to the organisation... Key objectives: Your core responsibilities will include: Providing technical expertise to support both internal and external...
Salary: Salary competitive + Bonus, Pension, Healthcare
Posted: 12 days ago

Resolver Group Technical Analyst

Doncaster, Yorkshire -
Thales
Ensure Problem and Incident Management processes are adhered to... Experience of various technologies such as Microsoft Windows, Office and Exchange. Citrix, PC/Laptop Support, Networking and TCP/IP, SharePoint, VDI, Remote Support Tools and CA Service Desk... ITIL Foundation Certificate... Full Security Clearance. This role requires enhanced security clearance to...
Posted: Yesterday

IT Service Desk Analyst

Lichfield, Staffordshire -
Spring Technology
Helpdesk / Service Desk / 1st Line / 2nd Line / Support / Analyst / Infrastructure / Windows OS / Server / Exchange / MS Office / Networks / Hardware / Software / Hyper V / SharePoint / SQL / Lichfield / Permanent / Financial / £21,000... A good working knowledge of Microsoft technologies including Windows Server 2003 - 2008 R2, Hyper-v, MS Office suite, SharePoint and MS SQL...
Salary: £18000.00 - £21000.00 per annum
Posted: 3 days ago

Microsoft Systems Engineer

York -
Eden Lea
They are currently looking for Microsoft Systems Engineer with extensive web delivery and content management systems, and also with strong VMware/ESX skills to take a key role in the proactive management of client systems... This includes incident management, change management and problem management... - Good working knowledge of core Microsoft...
Posted: 6 days ago

Service Delivery Manager - Leeds

Leeds -
Interquest - IQ ERP
Role: Service Delivery Manager - Leeds and the surrounding area... Service Delivery Manager required for a house-hold brand and dynamic service organisation to ensure operational service provision of a 24x7 IS support function... This will entail embedding procedures, SLAs, KPIs and key service changes to ITIL standards and best practice.....
Rate: £competitive market rates - negotiable
Posted: 25 days ago

2nd Line Support Analyst

City of London -
Interquest - IQ ERP
Experience of working to SLA's and KPI's. *Proven capability of Problem Management. *Competent user of Active Directory and Exchange. *Experience of supporting Windows XP and 7, Windows 8 is desirable. *Experience of supporting Windows Servers 2003, 2008 and 2012. *Good working knowledge of TCP/IP, DNS, WINS and...
Salary: £21000 - £27000 per annum + Benefits
Posted: 7 days ago