Jobs 1 to 15 of 84

Service Delivery Manager

But most of all we're passionate about what we do.We're looking for an experienced IT service professional to bring together a coherent Service Delivery Management strategy and using industry best practice tool set define implement both internal & external IT service levels agreements in support of the IT...
Malmesbury, Wiltshire -
Posted: Yesterday

Problem/Incident Analyst

The role holder will be responsible for the management of IT Incidents and Problems, working to clearly defined IT Infrastructure Library (ITIL) processes... Experience of working in an IT Problem Management role... Very good understanding and awareness ITIL processes, with accreditation at least to Foundation level... Experience of using Problem...
Warrington, Cheshire -
Rullion IT Plus
Rate: £150 - £170 per day
Posted: Yesterday

Incident Analyst

Identifying & escalating major Incidents up the IT Services Management chain to... - Measuring and reporting key metrics for the Incident Management process to... through communication tools and coordination of effort with the Service Delivery... - Maintaining the policy and process documentation for Incident Management... - Highlighting trends to Problem Management... Alongside excellent time...
South West London -
Salary: From £32,893 to £35,560 per annum £32,893 - £35,560
Posted: 19 days ago

Problem Manager

We continue to win new customers and now have an exciting career opportunity for a Senior Problem Manager to lead our problem management team... * Day to day management of investigations into IT related problems in order to minimise or prevent future breaks in service to our customers via root cause...
Birmingham -
Salary: car
Posted: Yesterday

Head of Major Incident and Problem Management

We continue to expand and now have a real career opportunity for a senior manager to head up and lead our Major Incident and Problem Management functions. The role: To be responsible for the strategic development of our major incident and problem management silos ... To engage with technical directors and...
Birmingham -
Salary: High salary + car and benefits
Posted: 2 days ago

Senior 2nd/3rd line Engineer

We are looking for a Senior 2nd/3rd line Engineer to join our team of highly motivated individuals, providing effective second and third line support to our customers, working within an ITIL framework in order to offer cutting edge technology with the best service possible, with the customer at the...
London -
Cancer Research UK
Salary: Competitive + Excellent benefits
Posted: 5 days ago

Change Manager - Service Management

We are looking for an experienced Change Manager for the IT Service Management Team with expertise in Change Management... Assisting with operational activities, including Major Incident Management, Problem Management and other operational functions would also be advantageous... You will possess excellent organisation and analytical skills... You will hold the relevant...
Birmingham, West Midlands (County) -
Insolvency Service
Salary: £31,559 - £37,871 plus excellent benefits
Posted: 17 days ago

Senior NAV Support Analyst - The Shard

Manage support for business critical applications, primarily focussed on NAV activities but also including other business functions - Responsible for Incident Management; ownership of investigation and triage activities, business updates, management of support resources across the Technology team - Responsible for Problem Management; ownership of the investigation into the underlying root cause...
South East London -
Posted: 4 days ago

Problem Analyst

your aims will be to move away from reactive Problem Management, instead using... effectively through the Problem Management lifecycle and recorded. accurately in the Service Management Toolset... Measuring and reporting key metrics for the Problem Management process to... Detecting and reducing reoccurring Problems through trend analysis... Alongside excellent time management.....
South West London -
Salary: From £32,893 to £35,560 per annum £32,893 - £35,560
Posted: 19 days ago

Service Delivery Manager- £40-£50K

Service Delivery Manager - London - Media/Publishing - required strong in ITIL and Service Management working to tight SLAs (24x7), with the ability to work across all technology and business units , customers and 3rd party vendors to work for my leading client in the world of Media! This is a wonderful opportunity...
London -
Harvey Nash plc
Salary: £40000 - £50000 per annum
Posted: 1 hour ago

Infastructure Analyst

Support Video Conferencing between internal and external participants... Minimum Requirements: - University degree, preferably in Computer Science or similar... - MCSE certification as well as an understanding and interest in SQL Experience in implementing improvements to IT operational support services and in installation and configurations. - Good understanding of IT operational support frameworks,...
City Of London -
Salary: £28000 - £38000 per annum
Posted: 18 days ago

Infrastructure Engineer 3rd line

VIQU Ltd are working with a global leader in commercial real estate, who are looking to employ an infrastructure engineer with strong experience within the Networking and Windows server sectors... Monitoring and maintenance of the physical and virtual server infrastructure across the European Organisation. Maintenance of Microsoft Active Directory Services...
Birmingham, West Midlands (County) -
Salary: £25k - 30k per year
Posted: 4 days ago

Infrastructure Citrix Engineer

You will be a people person liaising between support and platform teams and will have exposure to the incident and problem management teams. You will be working as part of a rota, which includes out of hour and major incident management processes... You will have worked within medium-large scale...
Bootle -
Hays Specialist Recruitment Ltd
Salary: £30000.00 - £38000.00 per annum
Posted: 8 days ago

Senior Service Desk Analyst, Service Desk Team Leader

As the Senior Service Desk Analyst / Service Desk Team Leader role is part of a wider transformation project, the successful candidate will help to develop and maintain a high performing service desk by establishing the necessary performance metrics and service management tools, building a trusted support service... - Experience of working...
Kettering, Northamptonshire -
Salary: £25,000 - £25,000 per year
Posted: 12 days ago

Major Incident Manager

Desired Skillset; Incident, Problem & Change management (for European & Global accounts) Reporting (internal & external use) Ensuring SLAs are measured, monitored & met. Ensure all tickets within the ticketing system (ITSM) are timely managed... ITIL Trained... Leadership | Incident Management | Problem Management | Change Management | IT Service Management | Business Support | Strategic Thinker | Stakeholder Engagement and...
Crewe -
Ampersand Consulting
Salary: £35000 - £43500 per annum + Benefits
Posted: 19 days ago