Jobs 1 to 15 of 109

IT Service Desk Analyst

Leicester, Leicestershire -
HAYS INFORMATION TECHNOLOGY
One of the country's leading services firms seeks to expand its IT service desk team by adding a IT Service Desk Analyst. You will. provide a single point of contact for the Internal Business Customers and External IT suppliers, via Telephone, Email, Web and Fax. You will also work...
Salary: £17000 - £20000.00 per annum + Benefits
Posted: 5 days ago

Service Desk Specialist

City of London -
Hays IT - Uk Posting account
The role holder will manage all activities necessary to respond to, Record and resolve incidents, events or performance degradation, relating to Revenue Collection Services and Systems, ensuring that the relevant support group(s) undertake restoration and root cause analysis activities, in line with the Contracted SLAs... Skills and Experience: Pro-...
Posted: 7 days ago

Service Desk Specialist

City, London -
Hays IT - Uk Posting account
The role holder will manage all activities necessary to respond to, Record and resolve incidents, events or performance degradation, relating to Revenue Collection Services and Systems, ensuring that the relevant support group(s) undertake restoration and root cause analysis activities, in line with the Contracted SLAs... Skills and Experience: Pro-...
Posted: 7 days ago

Applications Support Engineer

Gosport -
Capita - ITIN
The role's primary focus is on Incident Management and restoring service as quickly and effectively as possible to control rooms. In this job you will provide an effective response to requests for service, incident and problem management activities - looking after command, control and communications systems, infrastructure and terminals... Technical...
Salary: £22000.00 - £27000.00 per annum
Posted: 19 days ago

Major Incident Manager

Birmingham, West Midlands (County) -
SCC
Our Customer Response Centre provides first , second and third line support to our clients and , under ITIL governance , comprehensive Incident and Problem Management . We now have an exciting opportunity for an Incident Manager to join our established incident management team in Birmingham ... Skills ,Knowledge and Experience: * Incident management experience ... * ITIL...
Posted: 11 hours ago

IT Service Management Analyst

Basingstoke, Hampshire -
Spectrum IT Recruitment (South) Ltd
will include: Co-ordination of all activities required to detect problems that potentially the IT service by analysis of Incident Management data. Preparation and presentation of Root Cause Analysis for internal and external SLA requirements. Use of the Service Management System to update relevant information... will have the following skills...
Salary: £26500 - £33000 per annum + Benefits
Posted: 6 days ago

Problem Manager

Nottinghamshire -
Capita - ITIN
The successful applicant will have responsibility for delivering BAU operational activity for customers/clients focusing on Problem Management process adherence within their division... Responsibilities include: * Helps delivery a Problem Management capability that supports IT infrastructure services which require 24x7 supports... * Negotiates and influences across the key business stakeholders and operates...
Salary: £25000 - £30000 per annum + Benefits
Posted: 13 days ago

Graduate Support Analyst - Global Technology Services

Nottingham -
Experian
Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with shifting task priorities, fluctuating workloads, and deadline pressures... Strong analytical and critical thinking skills to identify problems and develop innovative solutions... Advanced computer skills using Windows programs; Word, Excel and Power-point... Knowledge and...
Salary: £Competitive + Excellent Benefits
Posted: 21 days ago

Service Management

Newcastle Upon Tyne, Tyne and Wear -
Accenture
SERVICE MANAGEMENT... Working as part of the Service Management shared service team this role will support the core ITIL processes of incident management, event management, problem management, change management, request fulfilment and service level management... Experience of call-logging tools (eg Remedy, ITSM, ServiceNow) Experience of report automation/tools (for...
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 2 days ago

Problem Manager - Maidenhead, Berkshire

Maidenhead, Berkshire -
EarthStream Global
Essential Skills: demonstrable track record of working as an IT Problem manager within a large and complex blue chip organisation; proven experience working in a pure Problem Management role where your sole focus is around building and implementing problem management strategy (this is not a hybrid incident / problem role); sound...
Salary: From £55,000 to £65,000 per annum
Posted: 11 hours ago

Incident Manager - Trading /Finance ITIL - London £35,000 -

South West London -
First Point
This will include defining and managing all service delivery orientated service KPIs including SLA & OLA's, assisting with incident/problem management issues, incident communications and manage root cause analysis (RCA), all within an ITIL environment. Essential Skills: - Excellent Incident Management experience. - Excellent experience of working in an ITIL environment. - Extensive...
Salary: £35000.00 - £45000.00 per annum
Posted: 5 days ago

Service Desk Team Lead - Servicedesk Team Leader

Leeds, West Yorkshire -
Fruition IT Resources Limited
You will currently be in a similar Team Lead Role or working as a 2nd Line Analyst who has the desire to pursue their career in Service Management/Delivery rather than a purely technical path. Your technical skills are most likely to be in software/hardware and CRM Applications Support,...
Salary: £30000 - £32000 per annum + Excellent Benefits
Posted: 11 hours ago

Service Desk Analyst

Southampton, Hampshire -
Amicus ITS
Escalating and liaising with other business units / 3rd parties as required in order to resolve issues within the defined SLA... Monitor and escalate Incidents according to the customer’s SLA... Complete additional tasks as defined by the Service Desk Management... Mentoring SDA L1s / juniors. Work within other departments as and...
Salary: £20,000 per annum plus shift allowance of 15% of basic annual salary
Posted: 5 days ago

DV Cleared Incident Manager

Reading, Berkshire -
Global Technology Solutions Ltd
An exciting opportunity has arisen for an experienced DV Cleared Incident manager to join a fantastic company based near Reading... *ITIL v3 Foundation Certificate in IT Service Management (Essential) *ITIL Service Operations training or qualification. (Desirable) *Recognised qualification in Root Cause Analysis techniques (Desirable) Knowledge. *Knowledge and understanding of IT...
Rate: £30.90 - £43.28 per hour
Posted: 5 hours ago

Dynamics Support Analyst - 1st / 2nd line - Nottingham

Nottingham, Nottinghamshire -
Computer People
Key to this is providing 2nd line incident and problem management working Microsoft Dynamics CRM, Microsoft Windows Server, IIS, SQL Server and related technologies alongside the help and support to customers to ensure clear understanding and smooth running of the product on a daily basis... *Active Directory. *Active Directory Federation...
Salary: £30000 per annum + Benefits
Posted: 5 days ago