Jobs 1 to 15 of 108

Servicedesk Lead/Servicedesk Manager - Chesterfield - Insurance - 23k+bonus+bens

Chesterfield -
Required IT
Strong support skills across a variety of Windows technologies. VMware and Citrix knowledge would also be beneficial. - Knowledge of Incident/Problem management and the wider ITIL framework... The successful candidate will be involved in managing the servicedesk within an established Service Level Agreement, all with a high level of customer...
Salary: £23k+bonus+bens
Posted: 20 days ago

Incident Management Analyst (FINANCIAL)

City, London -
Araya Partners Ltd
Leading Global Financial Services organisation is expanding its Incident Management team & looking to hire an Incident/Problem Management Analyst... The successful Incident Management Analyst MUST have current experience in Incident/Problem Management (high volume calls) in a financial services/IT consultancy organisation... The Incident Management Analyst candidate will need to...
Salary: From £37,000 to £50,000 per annum Salary is negotiable depending on ex
Posted: 6 days ago

Principal Change Analyst (Bristol)

Bristol, Avon -
Everything Everywhere
Take responsibility for the quality of service delivered by the ITIL Practice regarding Change Management... Allocate Change Management tasks in line with ITIL Practice... You'll definitely: Have in depth theoretical and practical knowledge of ITIL Change Management, plus a decent understanding of ITIL disciplines including Incident and Problem Management...
Salary: £Competitive+benefits
Posted: 13 days ago

Problem Manager - ITIL Problem Management Practitioner

Essex -
DP Connect
Key skills: Problem Manager, ITIL Problem Management Practitioner or Intermediate Service Operations (Lifecycle) or Operational Support and Analysis (Capability) qualification. My client, a market leader within the Payments industry, currently require a Problem Manager to join their Service Quality Team in Basildon, Essex. The successful candidate will serves as a...
Salary: £40000 - £48000 per annum + Excellent benefits package + Bonus
Posted: 17 days ago

IT Manager - Business Systems

Maidenhead, Berkshire -
Remit Resources
Our client needs an experienced Service Delivery Manager to operate as the link between IT and key stakeholders within the business... *Lead the strategy, execution, maintenance and quality assurance for all business systems within the oraganisation: oNew system development based on the IT Strategy... *To consistently ensure all IT services...
Salary: £40000 - £45000 per annum + Full Benefits Package
Posted: 3 days ago

Problem Manager - City of London

South East London -
Understanding Recruitment
Further responsibilities for the Problem Manager (ITIL framework): * Analyse and diagnose the cause of various technical incidents, and determine the best form of resolution for these... We are looking for a Problem Manager with the following skills: * Proven experience of working in a Problem Management role within a large scale...
Salary: £36000.00 - £42698.00 per annum + up to 38 days holiday, pension
Posted: Yesterday

IT Service Desk Analyst / ITIL / PMO / Manchester - 18K

Manchester, Lancashire -
Circle Recruitment
You must have worked on incident managment, service transition projects, PMO projects and ideally in an ITIL environment. If you have ITIL qualifications then that would be a bonus... You will gain the opportunity to work with Active Directory, Networking, MS Server 2008, MS office remote access and the full...
Salary: £16000 - £18000 per annum + Benefits + Bonus
Posted: 3 days ago

Incident Management Analyst

South West London -
Synergize Consulting
This function will be responsible for the Service Management of the ICT estate for a major Civil Government Department. To support this, the client is looking to recruit highly motivated professionals with experience in the delivery of major service transition programmes of work and within the Service Operations ITIL discipline.....
Rate: Unspecified
Posted: 4 days ago

Escalation Manager

Berkshire -
Lorien Resourcing
Chairing post incident reviews, working closely with Problem Management to aid Root Cause Analysis. Stakeholder Management, build close working relationships with geographically dispersed technical teams, 3rd party vendors and Customer representatives in order to provide service excellence. Experience of Incident Management and ITIL Management Foundation v3... Candidates must be willing...
Salary: benefits package
Posted: 6 days ago

Call Management Lead

Leeds -
Interquest - IQ ERP
Responsibilities; * You will be responsible for high priority Incident Management. * Trend and problem management... * Incident Management reporting on a daily, weekly and monthly basis... * It is essential you have extensive experience of using Microsoft Excel, Visio and PowerPoint for documentation and presenting Incident related information. * You must be ITIL Certified.....
Salary: £21000 - £23000 per annum
Posted: 14 days ago

Incident Manager

Belfast -
Capita - ITIN
Key Areas of responsibilities * Design, develop and promote the Incident Management policy and process * Design, prepare and conduct training courses relating to the Incident Management Process * Design, prepare and conduct training courses on the Service Management Toolset for Incident and Service Request Handling * Manage the effective functioning of the process...
Salary: £25000.00 - £35000.00 per annum
Posted: 18 days ago

Technical Author New Global Service Desk

London -
NFP Group Ltd
A leading Global eCommerce provider requires a Technical Author to support Global changes to their service management processes to support their implementation of Oracle and Salesforce for their global business. They are seeking a Technical Author to work with their service management team and document the new global service management...
Rate: £400 - £425 per day
Posted: 20 days ago

Technical Author - Global Service Desk / Software Applications

London -
NFP Group Ltd
Technical Author - New Global Service Desk - Documentation of Service Desk Model and Processes for Standard Operating Procedures - ITIL - £400-425pd. A leading Global eCommerce provider requires a Technical Author to support Global changes to their service management processes to support their implementation of Oracle and Salesforce for their global business...
Rate: £400 - £425 per day
Posted: 10 days ago

Incident Management Specialist

Bristol, Somerset -
Boeing
Assist the IM to ensure that the Incident Management (IM) Process is effective and efficient and complies with the ITIL V3 IM process and where appropriate Boeing Best Practice... Competencies: Experience in the use of BTO (SM9) Knowledge and experience in the use of the ITIL V3 Incident Management, Problem...
Salary: Competitive Salary
Posted: Yesterday

IT Major Incident Manager - Crisis Management, ITIL v3

Bromley -
Hays IT - Uk Posting account
You will also be expected to manage operational processes for IT Incident Management, Major Incident Management and Problem Management and ensure these are adopted and adhered to across the business... You must have extensive Stakeholder Management experience, excellent communication skills and ideally have worked in a Financial Services / Insurance environment.
Rate: £400.00 - £500.00 per annum
Posted: 17 days ago