Jobs 1 to 15 of 118

Problem Management Lead

Newcastle Upon Tyne, Tyne and Wear -
Working within the IT Department for a well-established Public Sector organisation, as Problem Management Lead, you will lead on the Problem Management process, liaising with the Incident Manager and Change Manager to pro-actively manage problems aiming to provide an excellent service to the clients extensive and diverse user...
Rate: £21.8 per hour
Posted: 3 days ago

Problem Analyst

Cardiff -
Hays IT - Uk Posting account
As a credible member of the team, you will assist in the management of the Problem Management function. Accountabilities - Problem Management for clients and subsidiaries ICT services. - Manage supplier problem management and track progress of problems within external problem management processes. - Build relationships with technical and service management teams for...
Rate: £300.00 - £325.00 per day
Posted: 7 days ago

Principal Change Analyst (Bristol)

Bristol, Avon -
Everything Everywhere
Take responsibility for the quality of service delivered by the ITIL Practice regarding Change Management... Allocate Change Management tasks in line with ITIL Practice... You'll definitely: Have in depth theoretical and practical knowledge of ITIL Change Management, plus a decent understanding of ITIL disciplines including Incident and Problem Management...
Salary: £Competitive+benefits
Posted: 26 days ago

Technical Recovery Manager - Incident Management - Mainframe Systems

London or Yorkshire -
Church International
Technical Recovery Manager / Major Incident Management professional with ITIL experience required by my client to support Incident and Problem Management and to be accountable for driving the technical resolution of Severity 1 and code Red incidents as well as identifying their root causes... As well as the Incident Management you...
Salary: £36k to £50k plus ex package
Posted: 5 days ago

Head of Service Delivery

Cardiff, South Glamorgan -
NES Global Talent
The role of the Head of Service Delivery is to provide leadership to their team to meet business objectives, delivering a high quality and responsive Service... Service Management, Incident Management, Problem Management, Change Management, ITIL... A solid background within Service Delivery (Customer Services) in an IT Client Management/IT Service...
Salary: £65000 to £75000 per annum - Car, pension etc
Posted: 4 days ago

Head of Service Delivery - Birmingham

Birmingham, West Midlands (County) -
NES Global Talent
Head of Service Delivery (Service Provider) My client is looking to bring on board a Head of Service Delivery, you will have come from a Service Provider background rather than end user... The role of the Head of Service Delivery is to provide leadership to their team to meet business...
Salary: £65000 to £75000 per annum - Car, Pension etc
Posted: 4 days ago

2nd Line Application Support - Government - London

City, London -
Randstad Technologies
You will develop a good understanding for how the applications are used within the business and contribute to the improvement of Incident management, application support resolution, application upgrades, Daily checks, tasks, and processing to maintain applications and Problem Management, end user training... -knowledge of ITIL environments... -Any experience around the...
Rate: £200 - £250 per day
Posted: 6 days ago

Escalation Manager

Berkshire -
Lorien Resourcing
Chairing post incident reviews, working closely with Problem Management to aid Root Cause Analysis. Stakeholder Management, build close working relationships with geographically dispersed technical teams, 3rd party vendors and Customer representatives in order to provide service excellence. Experience of Incident Management and ITIL Management Foundation v3... Candidates must be willing...
Salary: benefits package
Posted: 4 days ago

eTrading Support Analyst - Credit Flow, Front Office

London -
Nicoll Curtin
The successful candidate will join the Client Support Team within Credit Application Management. The team is based in London, and is responsible for 1st and 2nd Line Support for the Credit trading & booking platforms. Team responsibilities have a Front Office bias and an understanding of the trade life-cycle from...
Salary: £50000 - £75000 per annum + Bonus + Benefits
Posted: 6 days ago

Service Improvement Manager - ITIL Cloud- Hampshire

Farnborough, Hampshire -
Zorba Consulting Limited
ITIL Service Improvement Manager with experience of developing and implementing service management processes required for rapidly growing Cloud Solution Provider in Hampshire... The role will also support the day-to-day delivery of cross functional processes which directly affect the customer experience, for example Incident or Problem management... They require...
Salary: From £35,000 to £45,000 per annum + bonus + benefits
Posted: 5 days ago

IT Service Manager

High Wycombe, Slough, Maidenhead -
Brightred Resourcing
Working with groups both internally and externally this person will be responsible as follows: - IT Service Management. - Delivery of robust and stable IT services against defined Service Level Agreements (SLA) - Leadership of IT Service Management team... - Incident and Problem Management. - Change Management... - Background and thorough understanding of ITIL... - Degree level...
Salary: £65k plus car allowance, bonus and benefits.
Posted: 9 days ago

Application Support Analyst-SQL/Unix/Java-Swindon

Swindon, Wiltshire -
Yoh Company
Application Support Analyst - SQL, Unix and Java. Yoh currently have exciting opportunities for... to join various companies in. Swindon. The Big Picture - Top Skills You Should Possess: * Experience within a helpdesk, incident and problem management support role. * A strong understanding of SQL, Unix and Java support. * Customer-service focused and...
Salary: £20000 - £50000 per annum
Posted: 11 days ago

Technical Service Analysts - 2 posts

Wandsworth, London -
LB Wandsworth Council
These are new roles within our organisation that will deal with escalated IT calls, or those identified as requiring Problem Management... The team of 3 Technical Service Analysts will be directly responsible for elements of ITIL, primarily Problem Management, Change Management and Release Management, and therefore an ITIL qualification to...
Salary: Performance Related Pay
Posted: 5 days ago

Problem Manager

Bracknell, Berkshire -
Lorien Resourcing
ITIL v2, WIN7, MS Office- Exciting opportunity as Problem Manager in Bracknell... The ideal candidate will have completed ITIL v2 Service Management foundation and v2 Problem Management Practitioner OR v3 SM foundation and v3 Service Operations, be professional and efficient, excellent communicator, be willing and eligible to undergo SC Clearance (...
Salary: Neg. dependant on exp.
Posted: 4 days ago

Technical Author - Global Service Desk / Software Applications

London -
NFP Group Ltd
Technical Author - New Global Service Desk - Documentation of Service Desk Model and Processes for Standard Operating Procedures - ITIL - £400-425pd. A leading Global eCommerce provider requires a Technical Author to support Global changes to their service management processes to support their implementation of Oracle and Salesforce for their global business...
Rate: £400 - £425 per day
Posted: 23 days ago