Jobs 1 to 15 of 135

Incident Management Analyst (FINANCIAL)

City, London -
Araya Partners Ltd
Leading Global Financial Services organisation is expanding its Incident Management team & looking to hire an Incident/Problem Management Analyst... The successful Incident Management Analyst MUST have current experience in Incident/Problem Management (high volume calls) in a financial services/IT consultancy organisation... The Incident Management Analyst candidate will need to...
Salary: From £37,000 to £50,000 per annum Salary is negotiable depending on ex
Posted: 3 days ago

Incident management/ Problem Management Lead/ Service Delivery - Contract

Leeds -
Opus Recruitment Solutions Ltd
As the new Incident management/ Problem management/ Problem Management Lead/ Service Delivery manager, you will be expected to assist with incident/ problem management issues, acting as the point of escalation and ensuring that all processes are followed correctly, as well as always driving improvement. The ideal candidate would have ideally...
Rate: £450 - £500 per day
Posted: 16 days ago

Major Incident Manager

Bromley -
Church International
The role forms part of the Service Management IT Service Quality Team... - Establishing the underlying cause of service incidents in order to minimise or prevent disruption to the Business & it’s customers, by driving accountable support teams to carry out Root Cause Analysis and implement adequate mitigation, to prevent a...
Salary: £45k plus shift, on call & pension
Posted: 4 days ago

Incident and Problem Analyst - 6 Month Contract

Birmingham, West Midlands (County) -
Harvey Nash plc
A well-known brand in the Centre of Birmingham are looking for an experienced Incident and Problem Analyst to join a successful team ahead of a number of exciting integration and rollout projects. This is a 6 Month Contract engagement offering a competitive daily rate. The successful candidate will have...
Rate: £150 - £200 per day
Posted: Yesterday

Incident & Problem Analyst

Bradford, West Yorkshire, United Kingdom -
Morrisons
Reporting to the Incident & Problem Manager, you will support all areas of Morrisons by delivery of effective processes for resolving incidents and underlying problems as part of the Incident and Problem Management function. Here at Morrisons our Incident & Problem Analysts do the following; Ownership and administration of the Problem Management...
Salary: Competitive
Posted: 9 days ago

Incident & Problem Analyst

Bradford, Yorkshire -
Morrisons
Reporting to the Incident & Problem Manager, you will support all areas of Morrisons by delivery of effective processes for resolving incidents and underlying problems as part of the Incident and Problem Management function. Here at Morrisons our Incident & Problem Analysts do the following; Ownership and administration of the Problem Management...
Posted: 8 days ago

Service Management Analyst - ITIL, Reporting, Audit

City, London -
ComputAppoint
A leading international Bank is looking for a Service Management Analyst for a position in Central London. The successful Service Management Analyst will take on reporting responsibilities along with change, problem and incident management. You must have 2-3 years experience in a similar role and a good understanding of...
Rate: £250 - £300 per day
Posted: 3 days ago

Escalation Manager

Berkshire -
Lorien Resourcing
Chairing post incident reviews, working closely with Problem Management to aid Root Cause Analysis. Stakeholder Management, build close working relationships with geographically dispersed technical teams, 3rd party vendors and Customer representatives in order to provide service excellence. Experience of Incident Management and ITIL Management Foundation v3... Candidates must be willing...
Salary: benefits package
Posted: 2 days ago

Service Management

Newcastle-upon-Tyne, Tyne and Wear -
Accenture
Working as part of the Service Management shared service team this role will support the core ITIL processes of incident management, event management, problem management, change management, request fulfilment and service level management... Experience of call-logging tools (eg Remedy, ITSM, ServiceNow) Experience of report automation/tools (for example Report...
Salary: From £18,000 to £29,000 per annum depending on experience + benefits
Posted: 24 days ago

1st Line Service Desk / Support

Wigan, Lancashire -
Uniting Ambition
Adhere to Incident Management, Problem Management and Change Management processes... Windows Active Directory Management & Trouble Shooting. Basic Knowledge VM Ware, Microsoft Clustering & Citrix. Basic SQL/Oracle administration & support... Key words: IT , Infrastructure , Support Engineer , Service Desk , Analyst , 1st Line , 2nd Line , Active directory , Citrix , VM Ware , Network , Server , Incident management ,...
Salary: £18k - 20k per year
Posted: 21 hours ago

Service Management Analyst

Belfast -
Capita - ITIN
In respect of Problem Management, primary responsibilities are to: * Ensure Problems and Known Errors are proactively identified and recorded * Monitor the activities of service delivery teams with regard to identifying root cause and implementing Changes to resolve Problems * Co-ordinate activities across service delivery teams to ensure continuous Problem progression *...
Salary: £18000.00 - £24000.00 per annum
Posted: 8 days ago

Service Analyst (Problem, Incident and change)

Leeds, West Yorkshire -
The Bridge Ltd
My Global and Industry Leading client is looking to recruit a Service Lifestyle Analyst (Change, Configuration Incident, Problem Management, ITIL) on a permanent basis... They operate an Agile Delivery methodology, with regular deployments into live operations, in an environment where people are encouraged to take risks whilst maintaining service stability...
Salary: Unspecified £Excellent + Bonus + Good Benefits
Posted: 15 hours ago

Application Support Analyst

South West London -
McGregor Boyall
A leading financial services organisation is currently seeking an Application Support Analyst to join their growing Core Applications IT Team. You will be working within a team responsible for providing support to a user base of around 500 employees. The successful candidate will act as an escalation point for any...
Salary: £35000 - £45000 per annum + Package
Posted: 4 days ago

Services Manager - IT Service Management

Yeovil, Somerset -
Connectus
Services Manager - Responsible for all IT Service Management (Operations, Delivery, Transition, Apps Management) for this leading company based in Yeovil - Paying £55 - £70k + superb benefits... This role has specific responsibility for: *Service Operations (service desk, incident management, problem management, operational security, risk management and operational security) *Service Delivery (Service catalogue,...
Salary: £55000 - £65000 per annum + bonus, pension, health
Posted: 2 days ago

Service Delivery Manager (Urgent)

London -
Mint Recruitment Solutions
We seek an experienced service delivery manager to own & manage the Capacity & Problem Management processes across all IT platforms, whilst also maintaining & building on relationships with customers, vendors & suppliers... You'll have demonstrable experience of vendor management, ITIL, (preferably foundation or practitioner certified) & of negotiating, agreeing & implementing SLA's. Of...
Salary: £50000 - £55000 per annum + Excellent
Posted: 14 days ago