Jobs 1 to 2 of 2

Major Incident Manager

Birmingham, West Midlands (County) -
Our Customer Response Centre provides first , second and third line support to our clients and , under ITIL governance , comprehensive Incident and Problem Management . We now have an exciting opportunity for an Incident Manager to join our established incident management team in Birmingham ... Skills ,Knowledge and Experience: * Incident management experience ... * ITIL...
Salary: Up to £40,000 plus car/ car allowance .
Posted: 9 days ago

Continuous Service Improvement Co-ordinator / Helpdesk / Servicedesk

Birmingham, West Midlands (County) -
Professionals in Law
managing the analyst 'call coaching' programme... Work with the BIS Service Delivery Manager and IT Support Manager to review internal and external support processes with a view to improving their efficiency, reducing "red tape" and improving alignment with ITIL best practice... Work with the Service Delivery Manager to manage the "...
Rate: Competitive
Posted: 2 days ago