in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & ProblemManagement specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problemmanagement). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident … the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends & be more »
The purpose of the Performance Optimisation Expert role is as follows: Responsible for the management and use of management platforms across Infrastructure including Architecture, Design and deployment Services Covered: Monitoring, Performance Tuning, Orchestration, Analytics, Reporting Ownership of processes and procedures agreed to effectively manage the global environment between … operational run status Provide ‘Level 3’ operational support to infrastructure services in the event of major incidents or complex technical issues Accurate estimation, resource management and prioritisation of project, continuous improvement and proactive maintenance tasks Drive ongoing out-tasking to appropriate internal/external providers to ensure maximum efficiency … completed as required and progress reported, including risks and issues, to the relevant Project Manager and/or Infrastructure Engineering Lead Responsible for knowledge management to ensure effective/skilled response to address Service Requests and Incident tickets What will your essential accountabilities include? Part of the global Infrastructure more »
SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible … providing guidance to the various teams with regards to the incident processes Experience escalating issues according to priority and severity Strong knowledge of Incident Management and ProblemManagement best practices Strong technical background in Databases and Networking and the ability to explain exactly how issues are resolved more »
incident handling. Primarily UK business hours support, with occasional out-of-hours assistance. Identify and implement optimization strategies. Establish and refine deployment, incident, and problemmanagement processes and tools. Experience and Qualifications Background and Qualifications: Ideally, a bachelor's degree in engineering or science; however, we're open more »
incident handling. Primarily UK business hours support, with occasional out-of-hours assistance. Identify and implement optimization strategies. Establish and refine deployment, incident, and problemmanagement processes and tools. Experience and Qualifications Background and Qualifications: Ideally, a bachelor's degree in engineering or science; however, we're open more »
