Service Delivery Manager
- Hiring Organisation
- NCC
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £65,000
Secure Operations IT service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Design and create detailed KPI reporting to support IT SLT. Manage the IT Secure Operations run budget. Take … ownership of Incident, Request and Change management process within Secure Operations IT and act as a point of escalation. Chair the Change Advisory Board when required. Create standard operating procedures for key service delivery functions. Support the technical development and delivery of internal secure working environments. Take responsibility ...