1 Problem Management Jobs in Hammersmith

processes and work colleagues to ensure contractual obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our internal partner management team, you will need to ensure that network related … communications to customers and where appropriate end consumers as appropriate. Ensuring our partners produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where required. As we introduce new technology, partners and customers, you will take a lead in both producing (where … capability to handle projects from scoping, budget and provide clear, simple and transparent reporting through to outcome. KNOWLEDGE & EXPERIENCE Extensive experience in an Operations management role working within the telecoms industry (operator or managed service). Deep knowledge and understanding of Operational frameworks, ITIL, ITSM, ISO27001, etc. Strong analytical more »