6 of 6 Problem Management Jobs in Manchester

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … cause analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to … continuously improve and optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate with respective teams for closures. Good understanding around change management and controls. Good understanding of problem management and driving those to closure along with driving Post incident review meetings. More ❯

The Head of Change, Event and Configuration is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Change Enablement, Monitoring & Event Management and Configuration Management practices. This role is instrumental in continuously improving operational stability and is responsible for the performance and continuous improvement … quality, accuracy, and completeness of CMDB data, including validation of data discovered, enriched, or transformed through tooling and integrations. Identify and mitigate risks related to Change, Event and Configuration management processes, develop, and implement remediation plans in collaboration with delivery teams, ensuring that issues are addressed, and improvements are sustained. To provide end to end oversight of all Changes … CD processes and their impact on Change Enablement. Deep expertise in Change, Event and Configuration Practices Ability to develop and guide technology roadmaps to support Change, Event and Configuration management Solid technical knowledge of IT infrastructure, products/applications, and network operations, with a clear understanding of how these components interact, and typical technical issues that may cause incidents. More ❯

IT support service for colleagues based at our London office, and manage system improvement activities and upgrades related to the share-dealing solution. What does the job involve? Line Management, including mentoring and coaching of the support team members Attendance and input into Change Meetings. Taking ownership of changes raised within the team. Ensuring consistent achievement of Incident and … Service Request SLAs Oversight and delivery of Service Improvement initiatives Serving as an escalation point for operational colleagues within the Manchester office Involvement in management of application and hosting suppliers Owning Problem Management and root cause analysis within the application support team. Management of Major Incidents and the associated actions, within your area. Management of … business and supplier requirements Ownership and delivery of small IT improvement and upgrade projects Establishing and maintaining strong relationships with internal stakeholders. Competence, Knowledge and Skills Competence Excellent personal management and organisation skills Excellent communication skills, both verbal and written An analytical mind-set and technical ability Ambitious and driven to exceed expectations Self-starting and able to work More ❯

solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (Azure/AWS) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business … continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. 🏡 Skills & Experience Required Strong team leadership and management skills. Extensive knowledge of public cloud solutions - AWS (Essential), AZURE (Nice to have) Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT projects. Excellent … decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server 2019+, PowerShell. AWS Associate (or higher) or Azure equivalent certification advantageous. Practical experience with vulnerability management and IT governance. Beyond technical expertise, we’re looking for someone curious, proactive, and eager to grow. At Awaze, learning never stops, whether it’s mastering new software, attending More ❯

Engineer Manchester Area | 2-3x a week Role Description Join a global Cyber Security team as a Cryptography Specialist , ensuring the integrity and availability of cryptographic and key management services across global systems. In this role you will help to develop the function further as one of the key technical components of this dedicated team. Standard UK hours … AM – 5 PM) with one week on-call every four weeks. What You’ll Do Manage, configure, and support Hardware Security Modules (HSMs) and key management infrastructure. Oversee key generation, distribution, and governance across multiple platforms. Maintain risk controls, compliance records, and security documentation to audit standards. Support incident, change, and problem management, driving service improvements. Essential … Experience Proven expertise in cryptography, HSMs, and key/certificate management. ITIL Foundation certification and experience in operational security environments. Strong stakeholder management and communication skills. Bachelor’s degree in Computer Science or related discipline. Desirable: Security or project management certifications (e.g. CISSP, CISM, PMP). Familiarity with Unix/Windows, data protection, and compliance frameworks. Apply or More ❯