5 of 5 Problem Management Jobs in Manchester

environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider. About the Role Reporting to the Senior Problem Manager and working remotely, you will be responsible for identifying, analysing, and supporting the resolution of issues predominantly related to data centre Mechanical … also include working with or presenting to DCS customers and/or suppliers. In summary, you'll be managing the lifecycle of infrastructure Problem tickets across our DCS estate. This will include proactive work to analyse historic issue data, using that to deliver comprehensive recommendations to help mitigate these ...

alarms, ensuring prompt resolution within SLAs. Nurture strong internal and external relationships, delivering the best possible service to our client and customers. Contribute to problem management, raising, and managing problem cases to resolution. Maintain and update the Knowledge Base articles to support the team and ensure … squad and chapter. What you bring to the table: Telecommunication industy background. Proactive approach in identifying and recommending process improvements. Strong understanding of Event Management and ability to effectively prioritise and categorise events. Proficiency in incident and problem management, change management, and release & deployment management. Familiarity ...

partners, internal teams and technical specialists to detect IT issues early, respond quickly, and help prevent service disruption. If you're someone who loves problem-solving, staying calm under pressure, and working collaboratively across technical teams, this could be the perfect next step in your IT operations career. This … love you to join us. What skills, knowledge and experience will you need? Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management. A background in first-line command centre, service monitoring, or incident resolution teams. ...

functions This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications, and flows Service catalogue items CMDB-aligned processes Most platform workflows will anchor here. Customer Service Management (CSM) This role has a strong customer experience focus. You must have hands-on experience with: Customer portals Case management Omnichannel experiences End-to-end customer journey ...

pioneering next-generation solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value. Our exciting AI product: ELI , developed in partnership with The University of Salford and HF, is set to transform insurance … team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective sprint planning: readiness, team capacity planning, risk management (ROAM), and drafting team objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g., cycle time, throughput, aging ...