19 of 19 Problem Management Jobs in Manchester

implementing automated workflows and solutions within ITSM and ITOM environments.The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements.It is a hands-on, execution-focused role. Success is demonstrated through improved operational … performance across the organisation.Key Job Responsibilities and DutiesAnalyses service operations processes and workflows, working with operational teams and stakeholders, in alignment with established service management practices, in order to identify opportunities to optimise processes, improve efficiency, and enable automation.Documents current and future state service processes, collaborating with service teams ...

automated workflows and solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands-on, execution-focused role. Success is demonstrated through improved … organisation. Key Job Responsibilities and Duties Analyses service operations processes and workflows, working with operational teams and stakeholders, in alignment with established service management practices, in order to identify opportunities to optimise processes, improve efficiency, and enable automation. Documents current and future state service processes, collaborating with service teams ...

seeking an experienced Incident & Problem Manager (Managed IT Services) to oversee incident and problem management across a diverse portfolio of Managed IT Services. This role is central to ensuring effective coordination between internal teams, vendors, partners, and customers, enabling the timely resolution of incidents and driving continuous … enhancing customer relationships, improving service delivery, and maintaining ITIL-aligned best practices. As a person you will be curious and proactive, a creative problem solver, a confident communicator and collaborative team player with a passion for continuous development. Key Responsibilities Manage the end-to-end lifecycle of incidents, primarily ...

manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact in the following ways … with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on‐call support ...

involved and help shape conversations around tech you’re interested in, share your knowledge and experience, and learn from colleagues working in very diverse problem spaces.AIYou’ll be expected to responsibly adopt AI‐assisted engineering practices—such as GitHub Copilot, GitLab Duo, and similar tools—for code generation, testing … dashboards, and root-cause analysis.Exposure to AIOps practices, leveraging automation and intelligence for proactive issue detection and incident reduction.Experience supporting production platforms, including incident management, problem management, and continuous improvement.Ability to mentor junior engineers, influence technical standards, and act as a technical point of escalation.What ...

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

Ensure cloud infrastructure follows security, governance, compliance, and software lifecycle standards. Monitor cloud environments using SIEM, cloud security tooling, and observability platforms. Support incident, problem, and change management processes. Work with container platforms such as Docker, Kubernetes, ECS/EKS, AKS, or GKE. Support infrastructure automation using tools … security posture tools. Strong container knowledge, especially Docker and Kubernetes. Experience with Windows and Red Hat Linux operating systems. Knowledge of SIEM tools, incident management, change management, and problem management. Experience with cloud governance and access control, including IAM, RBAC, policies, and encryption. Exposure to regulated ...

newly created position and will play a key part in the implementation of a new CMDB platform. You'll take ownership of Configuration Management across the technology estate, ensuring the CMDB becomes a trusted source of truth that supports operational excellence, governance, and service delivery. The Opportunity This … more than a BAU CMDB role. You'll have the chance to build the Configuration Management capability from the ground up, defining processes, establishing governance, driving adoption, and ensuring the organisation gets real value from its CMDB investment. Working closely with Service Management, Change, Asset Management, Infrastructure ...

resolving complex platform issues Applying SRE principles to improve resilience, reliability and performance Implementing observability solutions including monitoring, metrics, logging and alerting Supporting incident management and post-incident improvement activities Leveraging AI-assisted engineering tools to enhance delivery and productivity Mentoring junior engineers and supporting technical excellence across teams … error budgets Experience with observability and monitoring tools such as Dynatrace, Grafana or similar Experience supporting cloud-native production environments Knowledge of incident and problem management practices Passion for automation, continuous improvement and engineering excellence Strong communication and stakeholder management skills Experience mentoring engineers and influencing technical ...

operational controls), and escalates/aligns decisions that require architectural governance. Acts as primary point of accountability with stakeholders and suppliers: service reviews, risk management, audit readiness, major incidents, and improvement delivery. Ensures sound operational governance: incident/problem/change practices, DR readiness, vulnerability management, access … application. Decision‐making & prioritisation: weighs risk, cost, and value; makes pragmatic decisions; can articulate trade‐offs clearly to non‐technical stakeholders. People leadership: line management, coaching, capability uplift, succession planning, and creating a healthy engineering culture (quality, accountability, learning). Delivery leadership: plans and governs upgrades, patching, technical debt ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

seeking an experienced Incident & Problem Manager (Managed IT Services) to oversee incident and problem management across a diverse portfolio of Managed IT Services. This role is central to ensuring effective coordination between internal teams, vendors, partners, and customers, enabling the timely resolution of incidents and driving continuous ...

member of the Enterprise Architecture communityPartner with delivery, product and engineering teams to support projects and enhancements from inception through to implementationSupport incident and problem management activities, leading root cause analysis and defining sustainable technical solutionsCollaborate closely with engineering teams to promote continuous improvement across design, development, testing … technical domains Expertise in architecture governance, design standards, patterns and solution assurance Experience producing and maintaining high-quality solution design documentation Strong stakeholder management skills with the ability to communicate complex technical concepts to both technical and non-technical audiences Experience working within Agile environments, ideally SAFe frameworks Ability ...

with XSLT and 3E internationalisation/localisation (i18n/l10n)Experience across the full SDLC, including UAT coordination and production deploymentsConsiderable documentation, troubleshooting, and problem management practicesWhat we offer We are committed to ensuring that each member of our team feels valued and duly rewarded during their time ...

involves providing L2/L3 production support, ensuring platform stability, and troubleshooting incidents. This is a fast-paced environment demanding expertise in incident and problem management. The ideal candidate will have strong skills in SQL, Splunk, Unix/Linux, and experience with ITSM tools. You'll also monitor system ...

professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating architectural direction into … technical standards, reusable engineering patterns, and clearly defined work packages for the data engineering team.The role requires close collaboration with data architects, security, service management, internal stakeholders and delivery teams to ensure our enterprise data team provides stable, supportable, scalable solutions that align to business priorities.The successful candidate will ...

security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply … cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform ...

find solutions. You’ll bring Integrity to make sure to speak up when something isn’t quite right and help discover the right solution.Analysis & Problem SolvingStrong attention to detail and data accuracy.Strong troubleshooting and root-cause analysis skills.Ability to translate business requirements into solutions.Functional Product ExpertiseIn-depth understanding … Event ReasonsRole-Based Permissions (RBP) Time EvaluationGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling ...