16 of 16 Problem Management Jobs in Manchester

University of Salford's Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root … proactive, data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice. Responsible for the management of regular service reviews with key senior ...

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support ...

clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands-on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows and intelligent … through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future-state operating models, service management processes and organisational structures that are standardisation-led, automation-first and AI-ready.· Future State Design & Operating Model Definition: Design target cloud operating models ...

Voice, UCaaS, CCaaS, and networking to resolve complex technical issues, improve service reliability, and deliver innovative solutions. You’ll play a key role in problem management, incident response, and automation, helping our teams diagnose issues quickly and provide reliable customer support. Working closely with engineering, software development … sharing, and continuous improvement. What will you be doing day-to-day? Providing specialist technical support for Voice, UCaaS, CCaaS, and networking solutions. Leading problem management, identifying root causes, assessing mitigations, and implementing long-term solutions. Developing diagnostic tools and automation to improve efficiency and first-time resolution. ...

excellent opportunity to join our team as a SIAM Event Analyst. In this role, you will be responsible for monitoring, analysing, and coordinating the management of IT events across a multi-supplier service environment. You will play a key role in ensuring that events are identified, assessed, and escalated … maintain operational stability. Working within the SIAM function, you will collaborate closely with internal support teams and external service providers to drive effective event management practices, improve service performance, and support the continuous enhancement of operational processes. Your ability to analyse event trends, facilitate cross-supplier coordination, and provide ...

operational landscape and identify opportunities to improve how services are delivered at scale. This includes driving significant operational transformation, shaping future approaches to service management and platforms, and influencing decisions across complex organisations where you won't always have direct control over the people and resources involved. At least … Operations rather than purely operational IT support. Experience delivering significant technology and operational change within complex transformation programmes. Strong knowledge of IT service management, including service desk, problem management, incident response and self-service tooling. Experience working with enterprise platforms and SaaS products, such as ServiceNow, Salesforce ...

Policy, MS Exchange, SharePoint, Office365and Jira. Automation through use of PowerShell,codingand APIs, Knowledge and interest in automation software i.e., Jenkins, AdTempus etc. Excellent problem-solving and analytical skills,evidentvia work experience or technical qualifications. An active knowledge of information technology, and a passion for keeping up to date … productivity. Experience in troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues.Proficiencyin Windows Server and Windows 10/11. Incident and problem management experience, provide effective solutions and workarounds to incidents and problems. Capability to prioritise and manage multiple open cases and small projects simultaneously. ...

Technical Analyst - Identity & Access Management Location: UK-Hybrid (must be able to get into Sheffield) Role Type: Contract, Inside IR35 Specialism: Identity & Access Management/Production Support We're looking for an experienced Technical Analyst to join a major Identity & Access Management transformation programme within a large … ServiceNow and HR systems . Troubleshooting LDAP integrations and authentication technologies including Kerberos, NTLM, TLS and encryption . Supporting root-cause analysis and problem management for recurring incidents. Maintaining operational documentation, runbooks and known-error documentation. Supporting major incidents and outages when required. What we're looking ...

other technology functions, to ensure we have an effective 3rd line support who are proactively keeping the production systems healthy, identifying and resolving potential problem areas before they become problems Support Betfred objectives and help define the goals and strategies that all engineering teams should work towards. Working closely … fellow Heads of Engineering’s and with other functions within Betfred to define measures and improvements to our engineering capabilities Report back to senior management on engineering personnel, process improvements, impediments Participate and encourage learning activities, promoting the learning culture from within, and identifying knowledge gaps that need ...

University of Salford’s Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end‐to‐end problem management, incident trend analysis and service improvement initiatives. You will combine ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable ...

business systems. Working within a highly integrated technology estate, you'll combine hands-on Oracle database expertise with people leadership, service improvement and operational management responsibilities. You'll play a key role in ensuring the reliability, security and performance of business-critical platforms while driving modernisation and continuous improvement … development. Oversee database performance, security, patching, upgrades and maintenance activities. Manage relationships with third-party suppliers and support partners. Lead responses to major incidents, problem management and service improvement initiatives. Ensure robust backup, recovery and disaster recovery arrangements are maintained and tested. Support ongoing cloud, automation and platform ...

business systems. Working within a highly integrated technology estate, you'll combine hands-on Oracle database expertise with people leadership, service improvement and operational management responsibilities. You'll play a key role in ensuring the reliability, security and performance of business-critical platforms while driving modernisation and continuous improvement … development. Oversee database performance, security, patching, upgrades and maintenance activities. Manage relationships with third-party suppliers and support partners. Lead responses to major incidents, problem management and service improvement initiatives. Ensure robust backup, recovery and disaster recovery arrangements are maintained and tested. Support ongoing cloud, automation and platform ...

ticket discipline. Understanding of joiner, mover, leaver processes, access governance, and controlled execution of user changes. Good understanding of ITIL-aligned incident, request, and problem management practices. Strong communication, stakeholder handling, and troubleshooting skills in business-facing environments. Ability to work in a process-led operating model with ...

solution patterns and ongoing process improvement. Support successful deployment, transition to service and production stability through change engagement, user-readiness activity, incident resolution and problem management. Maintain awareness of industry and product technical developments to continually inform and evolve your approach. Who are we looking for: Recognised Microsoft Power ...

Labs in the UK. You will tackle complex Voice, UCaaS, and networking challenges, driving reliability and innovation across services. The role involves incident response, problem management, automation, and collaboration with engineering and support teams. You will champion technical excellence, contribute to operational processes, and help scale Gamma ...

clear communication, and ownership. Act as the senior technical escalation point in the studio and lead major incident response, including post-incident reviews and problem management. Oversee the full lifecycle of end-user computing, including high-performance workstations, laptops, imaging and deployment, patching, and secure disposal, while driving automation … self-service across the team. Manage the Manchester IT budget, hardware and software forecasting, asset management, and local vendors and suppliers. Work with IT Security to meet security and compliance requirements, including endpoint baselines, vulnerability remediation, access reviews, and audit readiness. Own IT onboarding, offboarding, moves, and studio expansions ...