15 of 15 Problem Management Jobs in Manchester

Problem Analyst A leading consultancy is seeking a Problem Analyst to join a large-scale service integration environment. Starting ASAP, this role requires candidates to be eligible for SC Clearance, be a Sole British National, and work on a hybrid basis with 3 days per week onsite … issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management team, you'll have fantastic opportunities to develop both yourself and the wider service whilst working alongside technical teams, suppliers, and key stakeholders. ...

betting and gaming, it's time to join us. Job Purpose The CMDB Manager is responsible for establishing, maintaining and continuously improving the Configuration Management Database and associated Configuration Management processes across the Betfred technology estate. This is a newly created role, established to support the implementation … CMDB platform and to embed Configuration Management as a core IT Service Management discipline across the business. The post holder will define and govern the framework for identifying, recording, auditing and controlling configuration items across the estate. Working closely with Change Management, IT Asset Management ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service resilience. You will maintain clear … telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis, and maintain Known Errors and workarounds Validate escalations, provide technical guidance, and return those that do not meet ...

complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong networking background is essential … Microsoft cloud, networking , security, backup/DR and telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate escalations, provide technical guidance and ensure tickets meet agreed ...

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests. Core Responsibilities: Work on Incident, Problem and Service request tickets resolution, within agreed SLAs Support the team through any appropriate … means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues. Manage and coordinate system upgrades and releases with business and IT stakeholders Ensure that a knowledge base of past issues encountered is maintained ...

such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation · Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management · Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management · Familiarity with VMware … vSphere (VM console access, snapshot management, basic troubleshooting) and Azure VM operations (start/stop, disk management, basic networking) · Experience with backup validation — specifically Veeam Backup & Replication job status checking and Azure Backup/Recovery Services Vault monitoring · Willingness to participate in a 1-in-5 weekly ...

Hosted Services Engineer, your role is crucial to our organisation playing an essential part in how our customer connect to Autoflow's bodyshop management systems (BMS) & complimenting suite of products, you will foster and facilitate market leading solutions by leveraging our hosted infrastructure estate (colocation). You will have … demonstratable technical experience in management and configuration of VMWare and Hosted Network Infrastructure to manage our virtualised network and data centre environments. You are part of a team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level ...

scope to broaden your technical knowledge while developing ownership of new technologies and projects. Working closely with Infrastructure, Service Desk, Architecture and Project Management colleagues, you will: Maintain and develop the organisation's infrastructure and core IT systems. Support the delivery of technical projects from initial evaluation through implementation … combination of the following skills, then LETS TALK! You will need strong hands-on experience across a Microsoft-focused infrastructure environment, including: VMware administration, management and maintenance Microsoft Azure, including Entra ID and application configuration Windows Server 2016, 2019 and 2022 Active Directory, DNS, DHCP, Sites and Services ...

looking for someone with experience across areas such as: Microsoft 365 and Exchange Online Entra ID/Active Directory Intune and device management Windows support VMware/VDI Networking and troubleshooting Firewalls and switches Backup technologies Infrastructure troubleshooting and problem management Experience with Palo Alto, Juniper, Veeam … NinjaOne and Autopilot would be advantageous. Desirable ITIL knowledge or certification. ISO 27001 experience. Experience within a regulated environment. Understanding of incident, problem and change management. Experience working on infrastructure transformation projects. The Recruitment Process The process includes a practical technical assessment, giving you the opportunity to demonstrate ...

Remote Access services, ensuring proactive identification and resolution of issues. Incident handling and service restoration for Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure. Change management, implementation, and deployment activities within live production environments, adhering to change control processes. Problem management, root cause analysis, and implementation of permanent … Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities. System monitoring, performance analysis, capacity management, and optimisation of Remote Access services. Operating system, application, and security patching across Citrix and Remote Access infrastructure. Maintenance and continual refinement of operational ...

professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating architectural direction into … standards, reusable engineering patterns, and clearly defined work packages for the data engineering team. The role requires close collaboration with data architects, security, service management, internal stakeholders and delivery teams to ensure our enterprise data team provides stable, supportable, scalable solutions that align to business priorities. The successful candidate ...

join and registration concepts. Microsoft 365 Working to proficient: Exchange Online, Teams, SharePoint, OneDrive, licensing awareness and migration/support tasks. Intune/Endpoint Management Working knowledge: enrolment, policies, compliance, configuration profiles and Autopilot awareness. VMware vSphere/Hyper-V Working knowledge: VM lifecycle, snapshots, basic troubleshooting and migration … Cisco Meraki, Sophos or similar. Awareness of Veeam, Azure Backup or similar backup platforms. Basic understanding of ITIL processes, particularly incident, request, change and problem management. Ability to support pre-sales scoping by identifying technical risks, dependencies and delivery considerations. Education No single certification is mandatory where the candidate ...

device management. Windows infrastructure and desktop support. VMware/VDI environments. Networking and troubleshooting. Firewall and switch administration. Backup technologies. Infrastructure troubleshooting and problem management. Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be highly advantageous. You don't need to be an expert in every technology … infrastructure engineer. Desirable ITIL knowledge or certification. Familiarity with ISO 27001. Previous experience working within a regulated environment. Strong understanding of incident, problem and change management. Experience working within formal change-control processes. Experience contributing to infrastructure transformation projects. The Environment The organisation operates within a regulated environment ...