9 of 9 Problem Management Jobs in Manchester

University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes … proactive, data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice. Responsible for the management of regular service reviews with key senior ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

excellent opportunity to join our team as a SIAM Event Analyst. In this role, you will be responsible for monitoring, analysing, and coordinating the management of IT events across a multi-supplier service environment. You will play a key role in ensuring that events are identified, assessed, and escalated … maintain operational stability. Working within the SIAM function, you will collaborate closely with internal support teams and external service providers to drive effective event management practices, improve service performance, and support the continuous enhancement of operational processes. Your ability to analyse event trends, facilitate cross-supplier coordination, and provide ...

fast growing business where you can make a genuine difference? The IT Service Manager will take ownership of the day-to-day delivery and management of IT services across the business, ensuring a reliable, secure and responsive technology environment that supports the needs of the business. Working with … small internal IT team and external technology partners, the role will establish and embed effective IT Service Management (ITSM) practices, improve operational performance and strengthen the relationship between Technology and the wider business. The successful candidate will combine strong technical knowledge with effective people management, operational discipline ...

SharePoint, Office 365 and Jira. Automation through use of PowerShell, coding and APIs, Knowledge and interest in automation software i.e., Jenkins, AdTempus etc. Excellent problem-solving and analytical skills, evident via work experience or technical qualifications. An active knowledge of information technology, and a passion for keeping … troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues. Proficiency in Windows Server and Windows 10/11. Incident and problem management experience, provide effective solutions and workarounds to incidents and problems. Capability to prioritise and manage multiple open cases and small projects simultaneously. Solid ...

business systems. Working within a highly integrated technology estate, you'll combine hands-on Oracle database expertise with people leadership, service improvement and operational management responsibilities. You'll play a key role in ensuring the reliability, security and performance of business-critical platforms while driving modernisation and continuous improvement … development. Oversee database performance, security, patching, upgrades and maintenance activities. Manage relationships with third-party suppliers and support partners. Lead responses to major incidents, problem management and service improvement initiatives. Ensure robust backup, recovery and disaster recovery arrangements are maintained and tested. Support ongoing cloud, automation and platform ...

raise standards, and keep complex platforms healthy as the business expands. This role covers the full engineering picture for the workstream, including user account management, PKI, payments, and compliance. If you enjoy building high-performing engineering organisations in a regulated, high-volume environment, this could be your next move. … technology teams to keep production systems healthy, spotting and resolving problems before they impact customers. Secure the Platform: Oversee identity and user account lifecycle management, PKI, and payment-related engineering, ensuring they are robust, auditable, and aligned to PCI-DSS and ISO 27001. What you'll bring Proven experience ...