1 to 25 of 42 Problem Management Jobs in Manchester

via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to service level … agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process using Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users and empathizing … technologies. Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to the knowledge base and ensure it is kept updated to facilitate efficient problem resolution. Collaboration : - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues to appropriate teams or specialists when necessary. Problem Management - Monitor More ❯

to resolution, ensuring SLA compliance throughout. • Ensure requests are fulfilled promptly and updates are communicated to users. • Create and maintain knowledge base articles to improve service delivery. • Use knowledge management tools to share resolutions and prevent recurrence of known issues. • Identify trends in incidents and assist in root-cause analysis investigations in line with Problem Management processes. … Support the Major Incident Management group during high priority incidents via effective triage, troubleshooting whilst ensuring minimal service disruption. • Act as the primary point of contact for incident and change notifications. • Provide clear and professional updates to users, stakeholders, and management as required. • Utilise tools and processes to log, track, and manage IT assets and configuration items. • Cover … support environment, preferably in a 24/7 setting. • ITIL 4 Foundation certification (or willingness to obtain). • Knowledge of SFIA Levels 2-3 in service operations, including incident management, customer service support and request fulfilment. • Ability to learn and adapt to new systems, processes, and technologies. • Experience with ITSM tools, Microsoft Office 365 Admin, and remote support tools. More ❯

end-to-end service delivery process to meet and exceed customer expectations. As a Service Delivery Specialist, your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers, anticipate needs, and … face of any situation that may arise. Key Duties: Service Monitoring and Support: Assist in monitoring service performance, tracking key metrics, and ensuring services meet customer expectations. Incident and Problem Management: Work with the Service Delivery team to help identify, log, and resolve incidents in a timely manner, coordinating with relevant teams for escalation if necessary. Client Interaction … clients and address concerns with support. Documentation and Reporting: Assist with service performance reports, maintain service records, and assist in updating documentation related to service delivery processes. Support Change Management: Assist with implementing changes to services and processes, ensuring minimal disruption to clients and effective communication. Request Fulfilment: Handle, validate, and fulfil IT service requests and managing the lifecycle. More ❯

Friday Working hours - 40 hours Role Overview This is a brand-new role within the Group Technology Service function. The role is to assist the Head of Service Lifecycle Management by taking ownership of all our Technology Services related to warehouse and logistics provided by internal and external providers. This role is pivotal in ensuring the delivery of service … to-end technology services supporting JD's warehousing, logistics, and supply chain operations, including JD-owned and 3PL-managed services. This role ensures that all technology issues-from Warehouse Management Systems (WMS) to Transport Management Systems (TMS) and 3PL integrations-are resolved effectively and align with business objectives. The SLM will act as the primary escalation point for … partners, vendors). This position is critical in maintaining high service availability and ensuring that JD and its logistics partners meet agreed service levels. Key Responsibilities Service Ownership & Incident Management • Take full ownership of all tech-related issues across JD-owned and 3PL-managed logistics, warehouse, and supply chain operations. • Lead incident resolution for critical failures in WMS, TMS More ❯

Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

Technology Operations! The Service Delivery and Compliance team is the backbone of Technology Operations at the BBC. We support the BBC’s output by providing a range of service management functions across diverse technologies. Your work will impact audiences worldwide. By collaborating with our digital product teams, broadcast engineers, and production teams, you'll gain unique insights into the … BBC's behind-the-scenes operations. Main Responsibilities As the Senior Problem Manager, you will champion problem management across our technology divisions. You'll enhance existing processes through training and governance, leading their adoption. This includes developing and maintaining a known error database to efficiently manage incidents and support critical resourcing decisions. Proactive problem management … also manage high-priority problems and post incident reviews, leading investigations and diagnoses of complex issues involving various technologies and coordinating multiple experts. Key Responsibilities Lead: Manage high-priority problem tickets to establish root causes and implement permanent fixes and mitigating actions. Knowledge: Maintain comprehensive documentation for problem management, including operational procedures, support records including known errors More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension up to … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and … performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long term interests and service improvement More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension up to … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and … performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long term interests and service improvement More ❯

Services Direct message the job poster from Thales THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and … performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long term interests and service improvement More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

Function: Digital IT Role Title: IT Problem Manager - MPF4135 Reports To: Head Of Technical Services Salary: £46735- £55755 Overview: The IT Problem Manager will oversee the identification, analysis, and resolution of IT problems across the university. This role is crucial to ensuring recurring issues are addressed effectively, avoiding re-occurrence, minimising disruptions and enhancing the overall user experience … for staff, faculty, and students. Responsibilities Problem Management : Lead the management of IT problems across the university, ensuring alignment with ITIL and the overall service management strategy to ensure high-quality problem resolution and support for all university sectors. Ensure ownership of communication around problems. Incident and Problem Coordination : Collaborate with the Incident Manager … Engagement : Collaborate with stakeholders across the university to understand their IT needs and provide tailored solutions to problems. Performance Monitoring and Reporting : Monitor and report on the performance of problem management activities across the university, generating and presenting regular reports on trends and outcomes to senior management. Budget Management : Oversee the budget for problem management More ❯

IT Service Manager 12 months FTC £46,735 - £55,755 Overview: The IT Service Manager will oversee the delivery and management of IT services within the professional services sector of the university. This role is pivotal in ensuring that the IT infrastructure supports the academic and administrative functions effectively, enhancing the overall user experience for staff, faculty, and students. … Responsibilities Service Management: Lead the management of IT services specifically within the professional services sector, ensuring alignment with the overall service management strategy to ensure high-quality service delivery and support for professional services. Incident and Problem Management: Collaborate with Incident Manager to address incidents and problems specific to professional services, helping to coordinate, communicate … and ensure minimal disruption to university operations. Project Management: Work closely with the Delivery function to support the successful delivery of IT projects within the professional services sector, including support in planning, execution, transition, and in-place monitoring. Stakeholder Engagement: Collaborate with stakeholders within the professional services sector to understand their IT needs and provide tailored solutions. Performance Monitoring More ❯

requires coverage five days a week, with occasional flexibility for planned support outside regular hours. Our team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills. Responsibilities Customer Service • Provide exceptional customer service by ensuring a positive experience for end users • Communicate effectively, empathetically, and professionally in resolving incidents and requests Desktop Support … Provide customer focused support for desktop-related issues, both on-site and remote. • Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime. Desktop Infrastructure Management • Install, configure, and maintain desktop operating systems and applications. • Collaborate with the IT team for standardized deployments and security measures. Hardware and Peripheral Management • Manage desktop hardware inventory, installations, upgrades, and … Training and Documentation • Develop training materials and conduct sessions to enhance end-users' technical skills. • Create and maintain documentation for self-service and issue resolution. Incident, Service Request, and Problem Management • Record and track incidents and service requests, ensuring timely resolution and adherence to SLAs. • Conduct root cause analysis and implement preventive measures for recurring issues. Office Ownership More ❯

Operations, fundamentally minimising resolution times and turnaround of code-fixes. Job Duties Providing a technical input to Incident Reports for P1 Critical/P2 High priority issues. Daily call management of escalated tickets, providing regular customer/business updates on assigned support calls, and working in-line with internal SLA’s (response and resolution targets). Proactive system monitoring … for Internal and External Engineering/Support teams to aid in the timely delivery of FE bug fixes, with an in-depth knowledge of open support cases and statuses. Management of ‘Small-Works’ bugs across various digital platforms, co-ordinating with Engineering teams (internal squads and external) and managing release of code-fixes into Production environments. Aiding in the … delivery of effective Problem management, acting as a technical resource offering expertise as and when called upon. Providing in-depth product knowledge and ensuring bugs/Incident/Problem requirements are thoroughly documented when liaising with internal and external Engineering teams as well as providing a presence on Engineering stand-ups to ensure progression of ‘Small Works More ❯

an outcome of limited downtime for our customers. A thirst for proactive continuous improvement is critical, and working closely with stakeholders to improve monitoring is a key requirement; therefore, problem-solving skills are essential. Smart DCC’s infrastructure and supply chain is complex, and a demonstrable ability to assimilate a significant volume of technical and process detail is required. … and the ability to quantify and validate observed impact is essential. Network Operations Shift Lead will be the ‘go to’ when DCC’s Customers and Senior Management. Strong stakeholder management skills are a must, with awareness of the DCC’s commercial position within the industry to protect and maintain Smart DCC’s reputation. What will you be doing? Ability … to mentoring new and existing team members. Working closely with Senior Managers and stakeholders, occasionally deputising as TOC Snr Manager where required. Experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Good understanding of End-to-End smart metering, with a willingness to continually learn. Work with internal functions and Service Providers to continually refine More ❯

regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements based on performance data, user feedback, and collaboration with product teams. Incident & Problem Management: Support service resilience by leading responses to major incidents and driving effective problem resolution. Line Management: Mentor and motivate team members, supporting their development and … public sector, or similarly complex settings. Bring experience managing teams or mentoring others in a service environment. Have familiarity with tools, methods, or certifications such as ITIL, Agile Service Management, or Continual Service Improvement. Why Join Us? At Manchester, we believe great work comes from feeling valued, supported, and empowered to grow. That's why we offer: A highly More ❯

regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements based on performance data, user feedback, and collaboration with product teams. Incident & Problem Management: Support service resilience by leading responses to major incidents and driving effective problem resolution. Line Management: Mentor and motivate team members, supporting their development and … public sector, or similarly complex settings. Bring experience managing teams or mentoring others in a service environment. Have familiarity with tools, methods, or certifications such as ITIL, Agile Service Management, or Continual Service Improvement. Why Join Us? At Manchester, we believe great work comes from feeling valued, supported, and empowered to grow. That’s why we offer: A highly More ❯

environments, with a strong understanding of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a clear understanding of how these … components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers and AIOps. Experience working with monitoring and Event tools and platforms such as PagerDuty, Netcool, HPTemip. Everyone's welcome More ❯

reports What you’ll bring: Experience managing escalations and Major Incidents in telecoms/ISP environments, strong communication skills, ITSM systems knowledge, ITIL Foundation certification, and analytical skills for problem management. Diversity & Inclusion: We’re committed to equality, endorsed by WORK180, and a Disability Confident Employer. We promote a culture where everyone feels valued and included. What we offer More ❯

IT Service Desk Manager Manchester based (hybrid) Contract role 2 months (short term) Essential Qualifications ITIL Practitioner V3/4 or ITIL Service Management; Essential Skills and Experience Demonstrable leadership skills evidenced by an ability to identify and adopt appropriate management and leadership strategies and styles to suit specific situations; Excellent customer service and negotiation skills; Effective communicator … continuous monitoring of all aspects of the Service Desk; Ensure all Service Levels, Critical Success Factors and KPIs are adhered to, monitored, and reported on; Developing an incident/problem management framework; Significant previous experience in ITIL Support/Service Desk Management; Additional Desirable Qualifications Relevant Degree in an IT related subject or equivalent level of knowledge … Service support solutions, processes, and technologies; Demonstrable experience of automating and driving self service solutions; Strong Support experience working in a support role, with the ability to demonstrate excellent problem-solving skills and the ability to own a problem and resolve it; Develop knowledgebase process and educate global support team on best practices; Experience of working on technology More ❯

impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

regions. Manage and resolve incident tickets assigned to the 3rd line support team. Provide support for Major Incidents providing root cause analysis. Plan and support of Release and Change Management activities within the production environments. Support the Problem Management process. Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria … years’ experience of Linux based systems. Working within an AWS environment. Knowledge of: - General SQL administration and support. - Able to setup maintenance tasks. - Carry out queries against tables. - Excellent problem-solving skills. Desirable Docker or Kubernetes Istio experience within an AWS environment. Supporting Java based applications. General Payments experience and supporting payments switches. Knowledge of ITIL framework. Candidate Requirements … Team player who will collaborate with other teams. Fast learner and adaptable. Strong problem-solving, logical skills and technical prowess. A hunger and willingness to learn in a demanding environment. Customer focused with proven customer service skills. Attention to detail. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS More ❯

Apps Teams and Infra Teams to resolve end-user issues and ensure all workplace devices and systems function optimally to support business operations. WHAT YOU WILL DO Incident and Problem Management: Resolve incidents and service requests related to workplace technologies within established SLAs. Service Request Management: Process end-user service requests related to workplace services, including software … Workplace Equipment & Environment Support: Support the installation, configuration, routine health checks, and decommissioning of workplace IT devices (desktop, laptop, phones, meeting room equipment, video conferencing, printers, etc.). Incident & Problem Analysis: Analyse recurring incidents or issues, conducting root cause analysis to identify underlying problems related to workplace services. Vendor & Service Desk Collaboration: Work with vendors and other IT teams … for improvement in workplace technology. WHAT YOU WILL BRING Professional Experience Broad exposure to IT operations and services, with experience in multiple IT functions (e.g., Architecture, Application Delivery, Project Management, Service Management, Database Management). Strong interpersonal and collaboration skills with internal and external stakeholders. Skills and Competencies Knowledge of ISO 20000 and ISO 27001, ITIL standards. More ❯

the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance and ensure scalability. Create and maintain More ❯