10 of 10 Problem Management Jobs in Manchester

Problem Analyst A leading consultancy is seeking a Problem Analyst to join a large-scale service integration environment. Starting ASAP, this role requires candidates to be eligible for SC Clearance, be a Sole British National, and work on a hybrid basis with 3 days per week onsite … issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management team, you'll have fantastic opportunities to develop both yourself and the wider service whilst working alongside technical teams, suppliers, and key stakeholders. ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service resilience. You will maintain clear … telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis, and maintain Known Errors and workarounds Validate escalations, provide technical guidance, and return those that do not meet ...

complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong networking background is essential … Microsoft cloud, networking , security, backup/DR and telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate escalations, provide technical guidance and ensure tickets meet agreed ...

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

scope to broaden your technical knowledge while developing ownership of new technologies and projects. Working closely with Infrastructure, Service Desk, Architecture and Project Management colleagues, you will: Maintain and develop the organisation's infrastructure and core IT systems. Support the delivery of technical projects from initial evaluation through implementation … combination of the following skills, then LETS TALK! You will need strong hands-on experience across a Microsoft-focused infrastructure environment, including: VMware administration, management and maintenance Microsoft Azure, including Entra ID and application configuration Windows Server 2016, 2019 and 2022 Active Directory, DNS, DHCP, Sites and Services ...

including payments, account maintenance, arrears, collections and redemptions. Perform impact assessments, technical design, development, testing and production implementation. Support L2/L3 incident resolution, problem management and root cause analysis. Develop and maintain integrations with surrounding banking systems and downstream applications. Support data migration, reconciliation and platform modernisation … support experience in banking. Experience with batch processing, interfaces, integrations and data analysis. Strong troubleshooting, debugging and production support skills. Knowledge of SDLC, release management and testing practices. Experience working within regulated financial services environments. Desirable Skills Mortgage platform modernisation or core banking transformation experience. Cloud platform exposure ...

including payments, account maintenance, arrears, collections and redemptions. Perform impact assessments, technical design, development, testing and production implementation. Support L2/L3 incident resolution, problem management and root cause analysis. Develop and maintain integrations with surrounding banking systems and downstream applications. Support data migration, reconciliation and platform modernisation … support experience in banking. Experience with batch processing, interfaces, integrations and data analysis. Strong troubleshooting, debugging and production support skills. Knowledge of SDLC, release management and testing practices. Experience working within regulated financial services environments. Desirable Skills Mortgage platform modernisation or core banking transformation experience. Cloud platform exposure ...

device management. Windows infrastructure and desktop support. VMware/VDI environments. Networking and troubleshooting. Firewall and switch administration. Backup technologies. Infrastructure troubleshooting and problem management. Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be highly advantageous. You don't need to be an expert in every technology … infrastructure engineer. Desirable ITIL knowledge or certification. Familiarity with ISO 27001. Previous experience working within a regulated environment. Strong understanding of incident, problem and change management. Experience working within formal change-control processes. Experience contributing to infrastructure transformation projects. The Environment The organisation operates within a regulated environment ...