2 of 2 Problem Management Jobs in Manchester

THIS ROLE IS FULLY OFFICE BASED* The Service Support Specialist II is a mid-level professional responsible for advanced incident resolution, actively participating in problem management, and leading continuous improvement efforts within the Service Desk operation. Key Responsibilities: Service Desk: Lead incident coordination for major or widespread service … virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis. Computer Break/Fix: Serve as the SME for hardware lifecycle management , defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance. Monitoring & First Line of Support: Manage ...

patching. Ensures that customer challenges are responded to, and information is shared with customers in line with our documented security policies. Verifies all change management processes are followed and documented as per the current guidelines. Documentation Creates Knowledge base articles to record and document fixes to common customer challenges. … team. Professional Development Effectively completes training within the timeframe required by the business. Maintains current knowledge of technological innovations and trends. Process Follows Change Management processes to implement configuration changes.? Follows Problem Management processes to troubleshoot and resolve recurring issues.? Participates in the on-call rotation ...