23 Problem Management Jobs in the Midlands

for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within … for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally, the role involves identifying, logging, and managing problems … happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem more »

Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills. … based from either of our offices in Peterborough, Chesterfield or Tunbridge Wells. Key Accountabilities and Responsibilities: Implement and maintain Service Operations processes incl. incident management, problem management, change management, asset management, request management and the service desk. Identify and implement improvements to processes with … in service operations. Management of 3rd Party Suppliers which support service delivery. Foster and maintain a culture of continuous improvement to ensure the services continue to meet business needs. Set Service Levels & KPIs producing regular reports measuring performance. Manage and mitigate operational risks plus compliance with security/regulatory more »

improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing … across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support … with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. What you'll do: Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best more »

full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining, studying … estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends and … developments Qualifications/Experience; IT based qualification and 3-5 years experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years experience in software application support and incident investigation 3-5 years related more »

full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining, studying … estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends and … developments Qualifications/Experience; IT based qualification and 3-5 years’ experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years’ experience in software application support and incident investigation 3-5 years related more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … data-driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end … users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency more »

organization in areas of Warehousing and Logistics. Your challenge for the Business Analyst: - Analyse complex business problems and business needs related to warehousing, inventory management and logistics processes and systems. Identify gaps and opportunities and propose solutions that align with the business objectives and IT strategy. Improve the overall … ensure that they meet the expected outcomes and standards. Work in projects to deliver new/improved IT solutions for WMS, TMS, and Inventory Management ensuring execution in time, budget and quality; take the overall Lead role in IT projects. Monitor and evaluate the ongoing performance and effectiveness of … IT solutions and recommend enhancements and improvements. Provide full Application Lifecycle Management, project work, Incident & Problem management and Change management for Warehouse systems, Transport Management systems, and Inventory Management systems. Provide training & mentoring, documentation, and support to the end users and IT staff on more »

you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like … Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact more »

you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like … Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact more »

site you will be working closelywith customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like … Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact more »

coding around web parts) ServiceNow development Extensions of existing BOXI Universes Candidates with the following roles and responsibilities will also be considered:- Service Level Management Application Support Incident Management Customer Service Support Service Acceptance Relationship/Stakeholder Management Testing Change Management Release and Deployment Problem Management - fixes/remedies etc Technical Specialism e.g. Finance, HR, Estates, Hospitality etc more »

not limited to, on-premises, mobile, remote and cloud services, along with experience of radio-paging systems. The post holder will be responsible the management of the Group's mobile phone estate. This will also include the management of the Trust's Mobile Device Management (MDM) platform … a senior member of the Groups technical support function that provides Unified Communications technical support and consultancy. The post holder is responsible for the management of the Groups mobile phone estate. This will also include the management of the Groups Mobile Device Management (MDM) platforms and clinical … and ensure the validity of those backups in accordance with policy and procedure. The post holder will identify and contribute for Unified Communications based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. Ensure the Unified Communications team maintains a high standard with regards to the more »

IT Incident, Problem & Request Manager Full time Permanent Location: Hybrid working - Birmingham/Remote The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by mid June 2024latest - candidates who are available immediately would … be ideal An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services. The role: This is a combined operational based position operating within … the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role To support and enforce the IT Incident, Problem Management and Request function to implement more »

years of experience in handling calls/emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English and Norwegian (spoken and written) Handling the voice … calls ITIL process on Incident Management and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure Experience in executing … team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management is an more »

of IT services. You must be eligible for SC clearance for this role! Responsibilities Oversee and help to lead several crucial functions including: Incident Management: Assist in the response to IT service incidents, ensuring rapid restoration of services and minimisation of impact on operations. Develop and maintain incident response … protocols Change Management: Oversee the change management process, ensuring all changes to IT infrastructure are assessed, approved, implemented, and reviewed in a controlled manner to minimise risk and impact on service quality Service Desk Leadership/Support: Support Service Desk team where necessary, ensuring high-level of customer … service and effective resolution of user issues. Skills/Must haves: Experience in IT management (within the defence sector is advantageous; not not required) Strong understanding of ITIL processes(with certifications in ITIL v3/v4 is preferred) Experience with service desk software, incident and problem management more »

how care is delivered in the future. FIXED TERM/SECONDMENT OPPORTUNITY Main duties of the job The postholder will be responsible for configuration management, including maintenance of component inventory and related documentation and perform asks necessary to fulfil service requirements regarding server capacity, security, and availability. They will … maintained to a high level so that the environment remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure … a retrospective change request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that ICT infrastructure Configuration Management Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on more »

to ensure that all risks and issues relating to ICT infrastructure are fully documented, risk assessments undertaken and recorded on the Group's risk management systems as well as the departmental risk register. The post holder will contribute to the allocation of IP Subnets, Virtual Local Area Networks (VLANS … fabric throughout the Group's LAN. The post holder will be responsible for ensuring that all network infrastructure elements have appropriate patch and software management applied to them. The post holder will be required to physically configure and install infrastructure components, this will include cabling and patching. About us … maintained to a high level so that the environment remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure more »

is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing … public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all … with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the more »

and updates. Acting as a key escalation point for lower-tier support, you will maintain effective communication channels. Your responsibilities will include accurate documentation management, providing guidance to team members, collaborating on technical designs and implementations, and offering on-site support when necessary. Committed to exceeding performance targets, you … VMware vSphere and Microsoft Hyper-V. - Ideally hold two or more industry-recognized certifications (e.g., AZ-, MS-, CCA, VCP, CCNA, CCDA) - Proven experience in problem management and root cause analysis. To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information more »

and troubleshoot problems Work with developers, QAs and stakeholders to help solve complex problems Implement software updates and patches Assist with change control and problem management What experience do you need? Exposure to Linux Knowledge of Microsoft SQL/MYSQL/T-SQL PowerShell Shell Scripting (Bash/ more »

be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues. Job description Job responsibilities Service Delivery Management Provide a comprehensive technical and administrative support service within the IT Telecommunications section of the IM&T department, including production of correspondence, reports and … the development and implementation of relevant IT policies regarding telephony and mobile usage across the Trust. Participate in regular business continuity tabletop exercises. Supplier Management Assisting the Telecommunications Manager in obtaining and evaluating quotations from suppliers of equipment, software, transmission services and other services for Telecommunications networks. Monitoring and … incidents and proposing and implementing improvements. Assisting in negotiating and reviewing of service contracts and SLAs with key suppliers. Liaising with technical personnel regarding problem resolution in the event of service or component failure. Where the service is provided by an external supplier, review the contract to provide the more »

Infrastructure Manager required for my leading client based out of Birmingham City Centre where you will come on board to provide SME knowledge and management of Azure and Cloud Services. As the Cloud Solutions Manager you will lead on the design, build and deployment of required infrastructure components into … Strong working knowledge and experience of the following technologies; Azure Sentinel, Advanced analysis skills, ITSM Tools, Cloud based services, Discovery Tools, Active Directory, IIS Management, PowerShell, Office 365 application stack, Azure Platform, SQL Server Administration, SharePoint Online, Teams, Windows Server. Experience of delivering Cloud Migration Projects and managing Azure … architecture and working as part of a cross functional team to implement solutions. Experience of Technical writing. Strong experience of incident, request, change and problem management. My client are offering a salary of up to £79,000 depending on experience Interested?!? Send your up to date CV to Chris more »

importance. Ability to take the lead whilst being adaptable, to ensure the best outcome for the Business. Well organised and skilled in effective time management, people management, coaching, conflict resolution, task allocation, delegation and risk management. Keen interest in industry trends, particularly DevOps. Strong appetite for learning. Ability … the evolution and continuous improvement of team processes and approaches, whilst ensuring distribution of knowledge. Working with managers to support and enable Incident and Problem Management. “By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com more »