4 of 4 Problem Management Jobs in Nottingham

desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act … What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and innovation. … Desirable Qualifications: HNC/HND, Degree, or equivalent in an IT-related field. ITIL Foundation Certification. Experience with asset management and technical project leadership. Why Join Us? Be part of a mission-driven organisation that makes a real difference. Work in a collaborative and supportive IT team. Enjoy a comprehensive benefits package and opportunities for professional development. ?? Interested? Call More ❯

and respond proactively to incidents Work to meet SLAs through timely resolution of technical issues Support change requests, patching, and technical escalations Maintain detailed records using call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or exposure to second-line support in an … rotating shift model Familiarity with technologies such as SQL, Wintel, messaging systems, patching processes, and iSeries operations Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach Desirable: Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure More ❯

increasing with service, plus many more benefits Requirements: Ability to effectively prioritise and execute tasks in a fast-paced environment Experience with Active Directory, Exchange 365 Excellent communication and problem-solving skills Experience providing IT support in a commercial setting Proficiency in Windows environments, Microsoft Office, and system management software Hardware support experience Knowledge of Incident, Change, and … Problem Management processes Relevant technical certifications such as ITIL v4 are desirable This role involves working with the wider IT team to ensure the smooth day-to-day operation of IT services for a large organization. The company has a strong reputation, with 14 consecutive years of growth and record revenues last year. They promote a healthy work More ❯

ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. #J-18808-Ljbffr More ❯