1 of 1 Problem Management Jobs in Nottingham

experience. Key Responsibilities Provide first-line support via phone, email and remote tools Log, categorise and prioritise incidents and service requests using a service management system Diagnose and resolve a broad range of IT issues across hardware, operating systems, applications and networks Deliver first-time fixes where possible … issues to specialist teams when required Retain ownership of tickets, monitoring progress and keeping users informed Perform routine administration including user accounts, permissions, device management and Office 365 mailbox administration Identify trends, contribute to problem management and support major incident resolution Maintain accurate documentation and contribute ...