2 Problem Management Jobs in Staffordshire

Up to £65,000 Location: Stoke on Trent 5 days a week onsite Role Overview: Seeking a Service Support Manager to oversee Incident, Change, Problem Management, and Service Desk Support in Stoke on Trent. Responsibilities: Incident, Change, and Problem Management: Lead the response to IT service … incidents, ensuring rapid restoration of services. Oversee the change management process to ensure controlled implementation of changes. Identify and manage the root causes of incidents to prevent future occurrences. Service Desk Support: Provide leadership and guidance to the Service Desk team to ensure high-level customer service and effective … resolution of user issues. Configuration Management: Maintain accurate records of the IT infrastructure and service configurations, collaborating with the IT Asset Management team for asset life cycle management. Service Transition: Support the seamless transition of new services into operational use, contributing to planning, execution, and monitoring of transition more »

functions and metrics to track service configuration drift, and ITSC plan remediation You will need for the IT Services Continuity Planner Position: Demonstratable project management skill sets to support data collection, delivery and sign off milestones Ability to operate as a team member but also be capable of working … supervision Experience operating as a liaison between technical development teams and non-technical customers Experience of ITIL best practice methodologies including change, incident and problem management Previous operational experience in Business Continuity, ITSC or related fields. IT Services Continuity Planner Benefits: Excellent company bonus structure based on personal more »