Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
ProblemManagement Lead (ITIL/ITSM) - Hybrid - Swindon - Progression - FinTech - New! Salary: £40,000 + Excellent Package and bonus A leading organization in the FinTech Space requires a ProblemManagement Lead to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead ProblemManagement investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Experience in ProblemProblemManagement Experience in leading investigations and conducting root cause analysis Experience leading juniors advantageous Must be able to work independently on complex projects Professionally skilled more »
the world's most recognizable and innovative organizations. Job Description: Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high quality … clients. Responsibilities: ● Setup and configuration of all MAC OS, PCs ● Knowledge in zero touch deployment for MACs and PC ● Experience with JAMF self-service management and command-line ● Imaging and reimaging of MAC’s Laptops to latest OS Version and Windows ● Backup and Restoration of End User Data ● Provide … resolved within the SLA. ● Proactively communicate to your supervisor when you encounter errors in documented support procedures. ● Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment ● Adhere to incident management, problemmanagement, change management, and knowledge managementmore »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead ProblemManagement investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations … with focus on ProblemManagement advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space more »
leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead ProblemManagement investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations … with focus on ProblemManagement advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space more »
Lydiard Fields, Great Western Way, Swindon, England
NODEONE LIMITED
service desk SLAs. · Working closely with the Engineering Manager and project coordinator ensuring the smooth running of the Service Desk and Project Coordination. · Creation, management, and development of monthly client reports. · Identification of trends and reporting any problems to management. · Ensure you and the team follow incident management, problemmanagement and change management processes. · Responsible for software & hardware asset management. · Dealing with customer feedback, tracking responses. · Ability to build key relationships internal and external customer. · From time to time you may be required to support the sales team in meetings, or by providing documents … Friday, 24th May 2024 Start Date Monday, 27th May 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications 5 GCSE's including English more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join … its growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on ProblemManagement Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power … BI or EazyBI - Desirable Jira/Jira Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in ProblemManagement investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring more »