3 of 3 Problem Management Jobs in Watford

small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll … problems for our customers in tangible ways which genuinely prevent recurrence for individual and/or multiple customers. Working with a range of internal stakeholders and business areas for problem resolution initiatives you are owning to drive through resolutions to issues impacting our customers. Providing end-to-end ownership and support in the resolution of critical and strategic customer … strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information to a wide audience at all levels. Capable More ❯

small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll … problems for our customers in tangible ways which genuinely prevent recurrence for individual and/or multiple customers. Working with a range of internal stakeholders and business areas for problem resolution initiatives you are owning to drive through resolutions to issues impacting our customers. Providing end-to-end ownership and support in the resolution of critical and strategic customer … strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information to a wide audience at all levels. Capable More ❯

Prioritise tasks and stay on top of competing demands Maintain High Ticket Quality: Ensure accurate, detailed and professional ticket updates Follow ITIL Processes: Adhere to incident, request, change and problem management procedures CANDIDATE REQUIREMENTS Proven experience in a similar IT support role with a solid technical background Strong client-facing communication skills with the ability to explain technical … Strong troubleshooting skills with the ability to work using your own initiative Ability to follow established processes and escalate issues appropriately to meet SLAs Highly organised with effective time-management skills BENEFITS Annual Salary up to £34,000 pro rata with a bonus up to £5,000 Working in an inclusive environment Industry renowned training/certifications (sponsored by More ❯