19 of 19 Problem Manager Jobs

Reporting to the DVSA Service Assurance Manager, providing effective, efficient and customer centric problem management, including the maintenance of policies, processes, procedures, and standards in support of User Services and DVSA objectives and strategy. The purpose of the Problem Management Lead role is to continuously drive forward … minimise the adverse impact of incidents and problems on the business caused by errors within the IT Infrastructure. The Problem Management Lead will assist with enhancing the reputation of IT by helping with reducing the volume of incidents being raised from reoccurring issues. (both proactive and reactive) across ...

Cleared Major Incident & Problem Manager 6 Months initially 2 Days per week in Reading £Market Rate (Inside IR35) My client, a large defence based organisation are looking for a Major Incident & Problem Manager to take ownership of critical incident response and problem management within … incident reviews. Essential Skills & Experience Proven experience managing high-severity incidents within large enterprise IT environments. Strong practical knowledge of ITIL 4 Incident and Problem Management. Hands-on experience with ServiceNow Major Incident and Problem Management. Strong experience leading root-cause investigations and post-incident reviews. Experience operating ...

their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Position: Problem Manager Location: London Chiswick (On-site) Working schedule: 1st Shift We are looking for a proactive and self-motivated Senior Problem Analyst/… Manager to drive effective Problem Management practices, ensuring the identification, investigation, and resolution of recurring issues and service risks. Working within a collaborative team, you will manage the full Problem lifecycle, coordinate root cause investigations, track corrective actions, and support continual service improvement initiatives. The role involves ...

Summary The Problem Performance Manager is an important role within the D&T Service Management organisation, responsible for the continuous improvement and optimisation of the effectiveness of the Problem Management practice for the assigned group of products and Services. Reporting into the Incident and Problem Practice … Owner this role leads on detailed analysis, identification, and delivery of Problem Management practice improvements, focussing on improving operational stability and reducing technical debt. This role will work closely with Service Management colleagues and Service Assurance Managers who are embedded within the D&T DevOps teams to continuously improve ...

looing for a Problem Manager for a leading Government organisation based in Stevenage, this is a Hybrid role with 3 days a week on site, 2 days WFH. Ideally You will have current SC Clearance, if not you must be eligible to obtain it. We are looking … troubleshooting background to drive deeper, more targeted investigations with the technical teams to aid faster root cause analysis. Provide professional, integrated and effective Problem Management to customers and internal delivery teams in accordance with our ISO accredited policies and processes. They have considerable knowledge and a full understanding ...

innovative and data driven, you could still be a good fit. About the role The Aztec Group is seeking an experienced Major Incident and Problem Manager to own and continually improve the major incident and problem management capabilities across Technology. The role will lead the response … high-impact technology incidents, coordinate technical and business stakeholders, maintain clear executive communications and drive timely service restoration. It will also establish disciplined problem management practices that identify root causes, reduce repeat incidents and ensure corrective actions are owned, prioritised and completed. The successful candidate will provide visible stewardship ...

Business Unit: Information Technology Life on the team You'll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. As a Problem Manager, you'll take ownership of one or more … contact for assigned problems, taking ownership of actions and progress through to resolution. Identify trends and potential sources of problems by reviewing incident and problem data. Coordinate root cause analysis, identify known errors and drive permanent fixes that prevent recurrence. Bring together internal technical teams, Service Management colleagues ...

Business Unit: Information Technology Life on the team You'll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. As a Problem Manager, you'll take ownership of one or more … contact for assigned problems, taking ownership of actions and progress through to resolution. Identify trends and potential sources of problems by reviewing incident and problem data. Coordinate root cause analysis, identify known errors and drive permanent fixes that prevent recurrence. Bring together internal technical teams, Service Management colleagues ...

Business Unit: Information Technology Life on the team You'll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. As a Problem Manager, you'll take ownership of one or more … contact for assigned problems, taking ownership of actions and progress through to resolution. Identify trends and potential sources of problems by reviewing incident and problem data. Coordinate root cause analysis, identify known errors and drive permanent fixes that prevent recurrence. Bring together internal technical teams, Service Management colleagues ...

Advanced Resource Managers Ltd. is seeking a Major Incident & Problem Manager for a defence-based client. The role involves owning critical incident response and problem management in a complex IT environment, coordinating across technical teams, suppliers and executives. The successful candidate will manage high-severity incidents, conduct ...

Aztec Group in the United Kingdom seeks an experienced Major Incident and Problem Manager to own and continually improve major incident and problem management across Technology. You will lead responses to high-impact incidents, coordinate technical and business stakeholders, and drive timely service restoration. This role demands ...

Location Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire About the Role Capital One is searching for an Incident and Problem Manager to join our UK Technology Operations Centre (TOC) team. The TOC is dedicated to the effective management, coordination, and communication of all major and critical incidents … Technology background and experience in utilising AI to remove TOIL and add value. Exceptional communication skills and the ability to display a flexible problem solving approach are essential. The TOC is a 24*7*365 operation with online presence between 08:00-17:30 and on-call coverage providing ...

Capital One is seeking an Incident and Problem Manager to join our UK Technology Operations Centre in Nottingham. The role focuses on coordinating major and critical incidents, driving root cause analyses, and leveraging AI to reduce toil and add value. The TOC operates 24/7 with ...

Capital One is recruiting an Incident and Problem Manager to join its UK Technology Operations Centre (TOC) in Nottingham. You will lead major incident investigations, coordinate cross-functional teams, and drive rapid incident resolution while performing root-cause analysis to prevent recurrence. The role emphasises collaboration with internal ...

Problem & Service Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions … resolution, the sucessfull candidate will be based onsite with our customer located in London. Amongst other tasks, you will be responsible for: Lead weekly Problem Management Boards.Own and manage the Problem Management process, ensuring recurring incidents, underlying causes and service risks are identified, investigated and progressed to resolution. ...

Problem & Service Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions … resolution, the sucessfull candidate will be based onsite with our customer located in London. RequirementsAmongst other tasks, you will be responsible for: Lead weekly Problem Management Boards. Own and manage the Problem Management process, ensuring recurring incidents, underlying causes and service risks are identified, investigated and progressed ...

Please do not contact the recruiter directly. About the job you’re considering We have an exciting opportunity to join our team as a Problem, Incident & Change Manager! In this pivotal role, you will be responsible for ensuring the effective management of incidents, problems, and changes across … service landscape, maintaining service stability while driving continual service improvement. As the Problem, Incident & Change Manager, you will apply a proactive and predictive mindset to identify and address risks before they impact services, whilst leading the coordination and governance of major incidents, root cause investigations, and change activities. ...

University of Salford's Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root … proactive, data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice. Responsible for the management of regular service reviews with key senior stakeholders ...

Join OneAdvanced Own and manage the Incident, Problem and Change processes for our customers, ensuring all necessary communication is carried out, coordinating and aligning resources to allow timely resolution of incidents, driving out recurring problems at root cause, and enabling the safe and efficient delivery of change, while maintaining … minimal business impact, initiating escalation procedures as appropriate, chairing post-incident reviews and managing persistent or recurring incidents identified through trend analysis Own the Problem Management process, driving root cause analysis for recurring and high-impact incidents, maintaining the Known Error Database and tracking problems through to permanent ...