2 Problem Manager Jobs in the West Midlands

IT Incident, Problem & Request Manager Full time Permanent Location: Hybrid working - Birmingham/Remote The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by mid June 2024latest - candidates who are available immediately … would be ideal An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services. The role: This is a combined operational based position … operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role To support and enforce the IT Incident, Problem Management and Request function to implement industry more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 … real time, mission-critical control system which is experiencing on average 8-10 major incidents a week. You will also be involved in proactive Problem identification and investigation via data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience … working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth more »