by the Team Lead and Provide deeper analysis with some assistance from seniors to solve call tickets Provide support to customers regarding the problem-solving processes Update customer data and produce activity reports Create Knowledge Base articles and update document repository Recommend process & procedure modifications or improvements where more »
Hayes, London, United Kingdom Hybrid / WFH Options
ETS Technical Selection
systems (1yrs+) Experience using PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS Fluent English, both oral and written Strong communication skills Strong problem-solving skills Multi-tasking Knowledge of other European language(s) would also be an advantage Business trips to Europe will be required occasionally more »