22 Process Improvement Jobs in Birmingham

agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process Supportcontinuous process improvement Ensurecompliance with more »

delivery styles, including but not limited to, Waterfall and Agile Innovative approach to problem solving Developed communication skills Change management experience Dedicated to business process improvement Committed to innovation and improvement Proficient in organisational and prioritisation Excellent verbal and written communication skills Understanding of user experience analysis more »

functionality, while aligning with the digital roadmap. Value Realisation and Optimisation - Monitor and communicate Platform metrics. Partner with business owners to refine Platform usage. Process Improvement and Automation - Work with Business Process owners to ensure that process maps are kept up to date and aligned to … users and team members.Stakeholder Engagement and Communication - Foster strong relationships with Sponsors and business owners. Bridge the communication gap between technical and business teams.Continuous Improvement and Innovation - Propose initiatives for new features. Seek opportunities to innovate and work across Platform leads and other stakeholders to ensure alignment. Provide leadership more »

maintaining data visualisations and dashboards to support data-driven decision-making Providing recommendations based on data analysis to drive business improvements Identifying and suggesting process improvements to enhance data quality and optimise data collection and reporting Presenting findings and insights to key stakeholders in a clear and concise manner more »

on involvement in project execution, along with the ability to work in ambiguous environments and pivot as required. The successful candidate must possess deep process knowledge and demonstrate proactive behaviours, stakeholder management skills, and the ability to drive project delivery. Project Leadership and Delivery: Lead Sales and Customer Experience … providing regular updates on project progress, risks, and recommendations. Collaborate with key stakeholders to gather requirements, define project scope, and drive decision-making processes. Process Knowledge and Innovation: Apply deep process knowledge to drive Salesforce implementations and optimize sales and customer experience processes. Identify opportunities for process improvement and innovation, leveraging past consulting experience and industry best practices. Generate creative solutions to complex challenges, ensuring alignment with strategic objectives and stakeholder priorities. Execution: Take a hands-on approach to project management, actively involved in managing risks and issues, drawing up detailed plans, and creating content. more »

on involvement in project execution, along with the ability to work in ambiguous environments and pivot as required. The successful candidate must possess deep process knowledge and demonstrate proactive behaviours, stakeholder management skills, and the ability to drive project delivery. Project Leadership and Delivery: Lead the Finance System Implementation … providing regular updates on project progress, risks, and recommendations. Collaborate with key stakeholders to gather requirements, define project scope, and drive decision-making processes. Process Knowledge and Innovation: Apply deep process knowledge to drive the implementation of NetSuite and related finance systems, going beyond traditional project management responsibilities. … Identify opportunities for process improvement and innovation, leveraging consulting experience and industry best practices. Generate creative solutions to complex challenges, ensuring alignment with strategic objectives and stakeholder priorities. Execution: Take a hands-on approach to project management, actively involved in managing risks and issues, drawing up detailed plans more »

on involvement in project execution, along with the ability to work in ambiguous environments and pivot as required. The successful candidate must possess deep process knowledge and demonstrate proactive behaviours, stakeholder management skills, and the ability to create original content. Project Leadership and Delivery : Lead ServiceNow projects from initiation … providing regular updates on project progress, risks, and recommendations. Collaborate with key stakeholders to gather requirements, define project scope, and drive decision-making processes. Process Knowledge and Innovation: Apply deep process knowledge to drive ServiceNow implementations, going beyond traditional project management responsibilities. Identify opportunities for process improvement more »

project delivery as well as Service and support initiation. Strong communication and stakeholder management skills, innovative and critical thinking with the drive to push process improvement throughout the project. Provided assurance that appropriate training/knowledge transfers takes place to ensure the service is embedded in the appropriate … release calendars, ensuring that releases are scheduled to meet business needs as detailed in the Business Transition Plan while minimising risks. Adhered to the process for early life support with formal handover into operational service. Attended any relevant Incident and Problem review meetings during the early life support period … define their IT support requirements. Coordinated the knowledge transfer activities, adding them into the overall Training Plan, liaising with technical teams to ensure the process and domain knowledge required for successful operations of the services are transferred. Have provided a view of the issues and risks that will create more »

establish viability of opportunities - Define processes from both the As-Is and To-Be perspectives - Own the requirements engineering (elucidation, analysis documentation and management) process for portfolios of activities - Facilitate the design of solutions that meet or exceed the expectations of customer - Contribute to the development of solutions that … and value business transformations - Thorough grounding in Business Analysis methodology and techniques - Innovative approach to problem solving - High calibre communication skills - Adept in business process improvement - Commitment to innovation and improvement - Proficient in organisational and prioritisation - Understanding of user experience analysis - Appreciation of cloud platforms and technologies more »

UAT), and change management activities to ensure successful solution implementation. Provide expertise and guidance on best practices, industry trends, and NetSuite capabilities to drive process improvements and optimize system performance. Deliver comprehensive training sessions and user documentation to enable end-users to effectively utilize NetSuite functionality. Provide ongoing support more »

UAT), and change management activities to ensure successful solution implementation. Provide expertise and guidance on best practices, industry trends, and NetSuite capabilities to drive process improvements and optimize system performance. Deliver comprehensive training sessions and user documentation to enable end-users to effectively utilize NetSuite functionality. Provide ongoing support more »

or exceeds targets and customer satisfaction 5) Scope new engagements and prepare Statement of Works 6) Mentor less experienced team members and work to improvement our processes and customer satisfaction 7) ITSM Tool administration DESIRED SKILLS AND QUALIFICATIONS * Degree or equivalent * IT Service Management experience * ITIL Foundation * Ability to … of customer service best practices * Understanding of IT management best practices with knowledge of IT Support function related best practices * Quality Frameworks and Continuous Process Improvement; Basic Project Management principles 'In applying for this position, you consent to your personal data being shared with the specified employer and … for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy. more »

a successful team? MSXI has the job for you! MSX International is looking for a high-performing Aftersales Coach, to support our clients dealerships improvement in the Midlands. The Role To work with Retailers within the Audi UK Network to support improvements across a number of key performance indicators. … agree action plans and coach improved techniques in: o Customer Satisfaction o Customer preparation and Technical Pre Plan o Team working and communication o Process improvement and quality management o Quality control processes and analysis o Facilitating sustainable solutions and continuous improvement Ensuring service levels are maintained … aftersales experience of minimum 3-5 years Good knowledge of business KPI data and the ability to analyse and identify opportunities Experience of aftersales process implementation Flexible approach to work a self-sufficient, self-starter Be an effective communicator Ability to prioritise workload to deliver agreed contracted days Accurate more »

Work in a fast moving agile development environment. * Design and develop high quality, clean and robust software using your strong C# skills. * Help drive process improvement. * Help move away from .net framework to .net core. * Mentor and work closely with other developers. Skills and experience required include - * Strong C# more »

lessons learned from previous positions both good, and bad, and be able to apply these to this role.Expertise in business architecture capability modelling and process improvement.Proven experience helping to drive the adoption of new and emerging technology aligned to business needs in the Customer/Property domain, through understanding more »

ensuring alignment with organisational goals and regulatory requirements - Lead and mentor a team of MIS professionals, fostering a culture of collaboration, innovation, and continuous improvement - Develop and implement strategies to enhance the functionality, performance, and security of MIS systems, keeping abreast of emerging technologies and best practices - Collaborate with … implementing data governance frameworks - Excellent communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders - Proven track record of driving process improvements and delivering results in a fast-paced environment MIS Manager - Benefits: - Competitive salary and benefits package - Generous holiday entitlement - Professional development opportunities - Private more »

other tasks required to support their customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate Investigate, process and document application defects passed to the Application Support team Handle customer escalations, taking ownership of complicated issues and always keeping customers updated of … progress Investigate, document and present to the Team Leader process improvements that enhance the customer experience You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development Requirements: Thorough knowledge of Agresso (Unit4 ERP) Finance. Any more »

Business Process Specialist ( Change Manager) West Midlands, Hybrid working Base up to £54K plus benefits and bonus Lorien are proud to be partnered with a fast-growing SaaS scale-up, revolutionising supply chain ecosystems and increasing revenue for their customers We are looking for a Business Process Specialist … Change Manager or Continuous improvement Manager) to join them on a permanent basis. The role You will be analyzing, designing, and optimizing business processes to enhance efficiency, productivity, and overall organizational performance. Assessing existing processes, collaborating with stakeholders to design improvements, and overseeing change management to ensure a seamless … transition to optimized processes. · Business Process Analysis · Collaboration with stakeholders to design new and improved business processes that align with organizational goals · Technology Integration · Change Management - Coordinate the transition and adoption of new processes, ensuring minimal disruption and maximum employee engagement. · Develop training materials and conduct training sessions Experience more »

an effective manner towards achieving common objectives within the IAC Group. Identify strengths and weaknesses within the specific area and work to improve through process improvements, training and guidance, Reports deviations from the standard and takes appropriate measures and corrective actions. Take action to achieve the departmental objectives set … and ensure any adjustments are actioned in agreement with financial controller. Ensure corrective actions are taken. Support the implementation of lean initiatives and continuous improvement activities. Undertake team reviews, coaching and development and 1-2-1s Preferred Skills and Experience: Extensive experience in a similar role, ideally from … support business goals and objectives Strong leadership, interpersonal, organizational, and analytical skills Demonstrated experience with lean manufacturing or six sigma methodology to drive continuous improvement Ability to effectively communicate globally to all levels of the organization Well-organized and able to multi-task with a high level of attention more »

Onboarding, creating detailed written reports at individual, team and departmental level summarising the outcomes, findings, and recommendations. Raising and reviewing corrective actions against both process failure/regulatory failure and liaising with case handlers and supervisors to close any actions escalating where appropriate. Continuous Improvement Recommending improvements to … internal operational process and control structures as required, supporting the Client Onboarding Department in implementing process/control improvements as required. Providing feedback to relevant stakeholders on areas for improvements in technical knowledge and/or process improvements and educating colleagues. Technical Training and Coaching Conduct regular … sharing of knowledge and promote collaborative working. Cascade technical knowledge and feedback, contribute to bulletins, lessons learnt and knowledge feedback loops to support continuous improvement and best practice. Providing ad-hoc guidance and support to Senior Officers, Officers and Advisers on technical aspects of client due diligence and conflicts. more »

and project requirements. The company aims to meet together in various UK locations once a month for project and company collaboration. Company Overview : The Process Play is a rapidly growing boutique ServiceNow partner, specializing in delivering transformative employee workflow solutions to businesses of all sizes and rescuing failed implementations. … exposed to a range of different roles and responsibilities. Some of your responsibilities could include: Taking on any client role that fits within The Process Play’s delivery areas. Defining project scopes, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders. Focussing beyond the … and maintain project documentation including; requirements documentation, use cases, test plans, and training materials. Supporting testing activities, including test case development and execution. Identify process improvements and efficiencies within ServiceNow projects. Providing support with organisational change management activities. Supporting the business with internal activities that contribute to the growth more »

a permanent basis. In this role as a Quality Systems Technician, you will be responsible for supporting the quality and compliance systems whilst suggesting process improvements to improve efficiencies. You will also be responsible for the integration of ISO standards across the business and to make sure that process … date and meet intended outcomes. Ideal Requirements: Must have experience in Quality & Compliance Must have experience in ISO9001, ISO14001, ISO45001 Must have experience in process improvements This is a fantastic opportunity for a Quality Systems Technician to work for a leader within their field where the work is continuously more »