1 of 1 Process Improvement Jobs in Leatherhead

tasks, ensuring timely completion, and adhering to established processes to achieve operational excellence and efficiency. To drive annual growth in revenue by identifying upsell opportunities, overseeing the entire renewals process and assisting internal teams in meeting or exceeding targets. KEY RESPONSIBILITIES: Manage Renewals Process : Oversee the end-to-end renewals process for vendor products, ensuring timely and … account management teams, ensuring all vendor-related tasks are handled efficiently. Customer Support : Assist customers with their vendor-related enquiries and issues, ensuring a high level of customer satisfaction. Process Adherence : Ensure all processes are followed correctly to maintain operational excellence and efficiency. Reporting and Documentation : Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions. … Continuous Improvement : Identify areas for process improvement and implement changes to enhance efficiency and effectiveness. INDIVIDUAL RESPONSIBILITIES: Be the primary point of contact for incoming queries and requests from customers and internal departments, ensuring responses are provided within our standard 4-hour SLA. Generate, monitor, and follow up on all quotations, and manage customer notifications for all More ❯