ITSM Specialist
Luton, England, United Kingdom
easyJet
and frameworks executed across IT and Supplier teams. Reporting to the Service Integration Lead, this role creates actionable and reusable service integration assets (e.g., process execution playbooks, training materials, governance frameworks, KPIs dashboards, etc.), manages their deployment roadmap across the IT organisation and facilitates audits as required Please note … Recovery, Capacity Demonstrable experience within an IT department providing cross-functional IT management capabilities. Experience in IT governance, including experience in policy definition and process improvements within a large or complex organisation. Understanding of IT systems, architectures, and technologies to assess service components and collaborate with technical teams. Understanding … employee experience. Planning & orchestration skills: planning across product and platform teams, roadmap creation, scheduling Experience ensuring quality management incl. quality assurance, risk management and process improvement methodologies. Data-savvy: strong data analysis skills. Proven stakeholder needs’ analysis and stakeholder communication and management skills. Effective influencing and negotiation skills more »
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