3 of 3 Process Improvement Jobs in Northampton

hands-on role offering the opportunity to lead a talented team and play a key part in delivering innovation, operational resilience, and continuous improvement across the firm’s technology environment. The Role The IT Operations Manager will be responsible for ensuring that the firm’s systems, networks, and services … with delivery of the firm’s IT, AI, and Innovation strategies. • Working closely with the Innovation Manager and Digital Adoption Team on transformation and process-improvement projects. • Managing system security operations, backup and recovery, and compliance with ISO27001 and ISO22301 standards. • Leading Cyber Essentials Plus accreditation renewals. • Developing ...

Epicor System Management: Oversee and optimise the day-to-day functionality of the Epicor ERP system, ensuring maximum performance and smooth user experience. Expertise & Process Improvement: Act as the go-to Epicor expert, refining processes and developing workflows that enhance efficiency. Project Leadership: Lead multiple ERP/Epicor … personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under ...

Provide technical support to users via various channels, resolving issues and escalating when necessary. Log and track incidents, ensuring accurate documentation and timely resolution. Process user requests within established SLAs, maintaining precise records. Analyse recurring issues, collaborating with IT teams to implement permanent solutions. Communicate effectively with users, providing … updates on incidents. Manage hardware and software assets, coordinating with procurement teams. Update documentation and contribute to knowledge base articles. Identify opportunities for process improvement and automation. Deliver exceptional customer service, exceeding user expectations. Collaborate with IT teams and participate in cross-functional projects. Qualifications: Bachelor's degree ...