11 Process Improvement Jobs in Tyne and Wear

responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental … in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAPs Services … resolution, incident and ticket management, and prioritization of fixes in a production environment. Ability to manage transports and change requests effectively. Proactive in identifying process and technology improvement areas and proposing suitable alternatives. Similar skillset to functional and technical roles, but with a focus on post-go-live more »

Coaching, management support and development including performance reviews, evaluations and reporting of individual KPIs Collaborate with all service desk managers to ensure one global process Identify process improvement Skills you will need; Service desk team lead experience Minimum of 2 years experience in hands-on technical support … Experience in managing the major incident process Detailed experience of Employee line management Expert knowledge of the Microsoft Technology stack Experience working in an ITIL environment Strong Leadership skills Please get in touch for more information more »

a host of innovative customers on their critical D365 BC environments - ensuring systems are running effectively, solving any bugs/issues, and working on process improvement projects along the way to maximise efficiency. This role operates on a hybrid basis, between home and North East based offices. Roles … triaging issue/analysing requirements, and delivering solution Understanding customer needs and ensuring plans in place to maximise system efficiency Analysing areas for product improvement, and working with technical teams on enhancements Skills and Qualifications Proven experience in supporting Microsoft Dynamics 365 Business Central/Dynamics NAV Strengths in more »

who is looking for a career move, then please apply now. The Job Youll Do; Develop the Quality Management System to assure a continual improvement of customer Satisfaction Develop and manage the quality department personnel. Analytical root cause analysis of concerns and implementing robust solutions. Visiting and working with … customers to overcome quality related issues. Internal auditing and overseeing quality assurance auditors. You will participate in site improvement projects as and where required. Maintain external ISO 9001 certification. May be required to work across various sites, as and when required. About You; Experience as a Senior Quality Engineer. … similar role in a manufacturing environment. Ability to map and document processes and standard operating procedures. Knowledge and use of quality management systems and process improvement tools. Strong decision-making skill and the ability to work individually and as part of a team. Experience managing and building a more »

on delivery, whilst remaining hands-on and leading technical discussions and decision making, you'll be empowered to evaluate and contribute to technology and process improvements. WFH Policy: There's a hybrid work from home policy with 2-3 days a week; when you're in the office you more »

needs, expectations, and project requirements. Foster strong relationships with stakeholders, ensuring effective communication throughout the project lifecycle. Efficient Onboarding and Integration: Oversee the onboarding process for IT solutions, ensuring seamless integration into existing systems. Collaborate with cross-functional teams (including developers, service desk and end-users) to streamline processes. … including timelines, milestones, and resource allocation. Monitor project progress, identify risks, and implement mitigation strategies. Ensure adherence to project scope, budget, and quality standards. Process Improvement: Continuously evaluate existing processes and identify areas for improvement. Implement best practices and optimize workflows to enhance efficiency. To excel in this more »

managers to prioritize tasks and optimize resource allocation. Provide exceptional customer service, addressing inquiries and resolving issues with professionalism and expertise. Identify opportunities for process improvement and contribute to the ongoing enhancement of service desk operations. Stay informed about industry trends and best practices to continuously improve service more »

and provide excellent service. Collaborate with the office team to ensure smooth operations. Maintain accurate records of calibration procedures and results. Contribute ideas for process improvement. Keep workspace clean and organised. On-site Calibration Engineer – Electrical/Electronic (About you) Hold an HNC/HND in Electrical or Electronics more »

and ETL solutions covering multiple sources of data, working alongside NHSCFA specialists. Write ETL (extract, transform, load) scripts and code to ensure the ETL process performs optimally. Define and document the pre processing steps, data wrangling techniques and feature engineering undertaken on a given dataset. Design and maintain robust … circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If … respect of skilled worker visas and so is unable to employ candidates requiring sponsorship. Job description Job responsibilities Develop, control and complete data quality process assessments on dataset ensuring data fit for purpose. Work with data and analytics/data science experts to strive for greater functionality in our more »

responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a first-class service while working closely with the Global Service … Desk Managers across 3 locations. Responsibilities: Managing the NOC/SOC process within the Global Service desk to ensure all process are effective and analysts are fully trained Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team. Act as … Management and wider company Carrying out recruitment activities as required Ensure collaboration with all service desk managers and team leaders to ensure 1 global process Understanding and managing the technical abilities of the team and ensuring all technical fixes being carried out are of the highest quality Experienced in more »

month (renewable) contract position – inside IR35. Hybrid working options available . Broad scope: In this role, you will be responsible for managing the onboarding process for new vendors, ensuring their smooth integration into our client's organisation via the HXIC portal (supplier management platform). To facilitate this process … skills together with a honed attention to detail are key components for success in this role. Typical Activities: Manage the end-to-end onboarding process for new vendors, including gathering required documentation (compliance), verifying qualifications, and conducting vendor assessments. Collaborate with cross-functional teams to ensure seamless integration of … vendor database and provide ongoing support and guidance to address any gaps or areas for improvement. Collaborate with internal stakeholders to identify opportunities for process improvements such as vendor categorisation and automation within the vendor onboarding and training function. Maintain accurate documentation and records of vendor onboarding and training more »