1 Process Management Jobs in Wiltshire

and automations. Skilled in reporting and identifying common trends in issues raised using JIRA. Knowledgeable in UML (Lucid, draw IO, Visio) for diagramming and process visualisation. Key Experience Required: Leading a team in a service desk environment. Proficiency in JIRA, including setting up processes, portals, and automations, as well … triage processes, documentation, and updating runbooks. Familiarity with manual processes, change request writing, SQL for data updates, SFTP, and portal creation on JIRA. Strong process management and workflow management skills. Software Support Responsibilities: Handling manual tasks across multiple platforms. Writing and delegating the use of runbooks. Providing more »